My Emma incident
Centralized control, local flexibility: How Emma solves public sector email marketing challenges
My Emma experienced a minor incident on February 27, 2026, lasting 86d 12h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Feb 27, 2026, 12:00 AM UTC
Public sector organizations operate under a level of scrutiny that most private companies never face. Every email a government agency, public utility, or municipal office sends is a direct reflection of the institution it represents and, by extension, of the public’s trust in that institution. When communications are inconsistent, off-brand, or sent by someone without proper authorization, the consequences go beyond a dip in open rates. They can undermine constituent confidence. The post Centralized control, local flexibility: How Emma solves public sector email marketing challenges appeared first on My Emma .