Moveworks experienced a major incident on February 4, 2026 affecting Moveworks AI Assistant, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 04, 2026, 12:17 PM UTC
We noticed an issue where some users were experiencing delays in the response and few users did not get any response from the Assistant at all. We have put in a fix for the same and are monitoring the results.
- monitoring Feb 04, 2026, 01:35 PM UTC
At this time, we are still noticing some intermittent slowness, and our team continues to work on fully resolving the issue. We will provide further updates as soon as possible.
- monitoring Feb 04, 2026, 02:04 PM UTC
We appreciate your patience as our engineering team remains fully engaged and focused on restoring consistent performance. We will continue to monitor the situation closely and provide another update as more information becomes available. Thank you for your ongoing patience.
- monitoring Feb 04, 2026, 02:19 PM UTC
We have applied some fixes and are seeing improvements in the performance. We will continue to monitor the situation closely and provide another update as more information becomes available. We appreciate your patience and thank you for your ongoing support.
- resolved Feb 04, 2026, 02:51 PM UTC
This incident has been resolved as of 6:12 AM PST. We appreciate your patience.