Moveworks experienced a minor incident on January 28, 2026 affecting Concierge and Triage and 1 more component, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 04:19 PM UTC
We are currently investigating an issue where some users may be experiencing delays in notifications through the AI Assistant. This may impact ticketing, triage, employee comms, and other notifications. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.
- monitoring Jan 28, 2026, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 08:40 PM UTC
This incident has been resolved. Thanks again for you patience and understanding.