Moveworks incident

Embedded AI Assistant Degradation

Major Resolved View vendor source →
Started
Apr 22, 2026, 04:43 PM UTC
Resolved
Apr 22, 2026, 05:44 PM UTC
Duration
1h
Detected by Pingoru
Apr 22, 2026, 04:43 PM UTC

Affected components

Embedded AI Assistant

Update timeline

  1. investigating Apr 22, 2026, 04:43 PM UTC

    We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.

  2. identified Apr 22, 2026, 05:07 PM UTC

    We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience.

  3. resolved Apr 22, 2026, 05:44 PM UTC

    We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.

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