Moveworks experienced a major incident on April 22, 2026 affecting Embedded AI Assistant, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 04:43 PM UTC
We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.
- identified Apr 22, 2026, 05:07 PM UTC
We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience.
- resolved Apr 22, 2026, 05:44 PM UTC
We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.