Moody's Outage History

Cloudflare is aware of and they are investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. They are working to understand the full impact and mitigate this problem.

We are seeing services recover from Cloudflare end but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. Please note this outage may impact SSO login users and other data provider integrations.

We are currently investigating intermittent disruption to our service.

We are currently seeing automation delays in Maxsight EU specifically for associate profiles. Our engineers are working to resolve this issue and restore normal service as quickly as possible.

Upon further investigation, we believe the slow automation is not just affecting associate profiles but also some root/parent profiles. We are continuing to work on a fix to resolve this as quickly as possible.

We are currently experiencing performance issues where some applications are remaining in "automating" status for longer than expected. Our engineers are actively investigating and working to resolve this issue as soon as possible.

We are currently investigating issues with users being unable to access to Maxsight. We are treating this as the high priority to resolve as quickly as possible and will provide further updates shortly.

We are currently investigating an issue affecting users in the Maxsight EU environments, where audit reports are either not downloading or experiencing significant delays. Our engineering team is actively working to resolve this as quickly as possible.

We are currently investigating an issue with our custom automations service whereby automations may be delayed or failing.

We are continuing to investigate. We've scaled our infrastructure and our services and are monitoring the impact.

Following on from a previous issue in the platform we are experiencing a delay in Moodys screening checks.

We are currently experiencing issues with users being unable to upload documents in the UAE. Our engineers are actively investigating the root-cause.

We are currently investigating an issue around Grid checks being stuck in progress for an abnormally long period of time. Our engineers are working to resolve this as quickly as possible.

We are currently investigating performance issues within Maxsight. This is causing tasks and checks to take longer than expected to complete. You may see applications are stuck in "Automating" status as a common symptom. Our engineers are actively working to resolve this issue as soon as possible and have already taken steps to help improve performance.

We are currently investigating an issue with slow performance especially with users being stuck on a loading screen after logging in. Our engineers are working to resolve this as quickly as possible.

We are continuing to investigate this issue.

We are currently experiencing issues with the Orbis data sync failing. Our engineers are working to resolve this as soon as possible.

We are continuing to investigate this issue.

We are investigating an issue where some Maxsight users have been inadvertently deactivated. Please contact the Client Services team if you have suddenly lost access to Maxsight.

We are currently seeing issues causing check delays on the EU platform. Our engineers are investigating this issue to identify a resolution as soon as possible.

We are currently seeing Dow Jones checks failing in the EU environment. Our engineers are currently investigating to resolve this issue as quickly as possible.