Moody's experienced a notice incident on September 30, 2025 affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more component, lasting 15h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 30, 2025, 04:50 PM UTC
Dear customer, As you're aware we have migrated to Moody's SSOv2 and on MFA this afternoon for our security enhancement. Please check your emails to get the activation link and complete the registration process. Help page for your reference: https://help.maxsight.com/en/activate-your-moody-s-sso-account In case you didn't receive the Moody's SSO activation email please check your spam/junk folder, whitelist our domain by reaching out to your IT team([email protected], [email protected]), before you reach out to Client Service Team. If the workaround shared doesn't work for you please email our client service team at [email protected] Please note you will still be able to login by using the legacy login url without any business interruption. Please use this link according to your region. URL: .maxsight.com/login_legacy Note: If you didn't receive an activation email yet or still not able to login because of encountering any errors, please contact us by sharing all the relevant information. Thank you for your support and understanding.
- resolved Oct 01, 2025, 08:48 AM UTC
This incident has been resolved.