Moody's experienced a minor incident on July 9, 2025 affecting 🇪🇺 EU - eu.maxsight.com, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2025, 08:28 AM UTC
We are investigating an issue where some Maxsight users have been inadvertently deactivated. Please contact the Client Services team if you have suddenly lost access to Maxsight.
- identified Jul 09, 2025, 09:29 AM UTC
We have identified the source of the issue and are working on a remediation.
- resolved Jul 09, 2025, 11:19 AM UTC
We have resolved the issue and carried out a remediation for affected institutions. If you are still encountering issues with deactivated users or missing API keys then please contact support.
- postmortem Jul 15, 2025, 02:16 PM UTC
## Incident Details Users from some institutions reported not being able to log in and could only log in using Admin account details. Incident Period: Wednesday, 9th July 9:28 AM \(BST\) - Wednesday, 9th July 2025, 12:19 PM \(BST\) ## Analysis As part of routine offboarding, some active institutions temporarily had their user accounts deactivated and API keys removed. ## Action The disabled users have had their access reinstated in active institutions. API keys have also been regenerated for these institutions. Clients have been contacted to verify that the list of active users is now correct.