Moody's Outage History

Moody's is up right now

There were 11 Moody's outages since February 3, 2026 totaling 427h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.maxsight.com

Minor April 21, 2026

Slow Performance in EU

Detected by Pingoru
Apr 21, 2026, 09:41 AM UTC
Resolved
Apr 21, 2026, 04:13 PM UTC
Duration
6h 31m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 11 updates
  1. investigating Apr 21, 2026, 09:41 AM UTC

    We’re aware of an issue causing slow performance on the Maxsight EU platform, such as delays in loading pages or profiles staying in the "automating" status longer than expected. Our team is actively working to resolve this and restore full functionality as quickly as possible. Thank you for your patience.

  2. investigating Apr 21, 2026, 10:27 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 21, 2026, 11:11 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 21, 2026, 11:44 AM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 21, 2026, 12:39 PM UTC

    We are continuing to investigate this issue.

  6. investigating Apr 21, 2026, 01:10 PM UTC

    We are continuing to investigate this issue.

  7. investigating Apr 21, 2026, 01:42 PM UTC

    Our engineers are continuing to investigate the issue.

  8. identified Apr 21, 2026, 01:55 PM UTC

    The issue has been identified and a fix is being implemented.

  9. identified Apr 21, 2026, 03:46 PM UTC

    The issue has been identified and a fix is being implemented. We are started seeing improvements in the system.

  10. monitoring Apr 21, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  11. resolved Apr 21, 2026, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 19, 2026

Maxsight intermittent service disruption

Detected by Pingoru
Apr 19, 2026, 06:31 PM UTC
Resolved
Apr 19, 2026, 07:13 PM UTC
Duration
41m
Affected: 🇦🇪 UAE - ae.maxsight.com
Timeline · 3 updates
  1. investigating Apr 19, 2026, 06:31 PM UTC

    We are currently experiencing intermittent disruption to our service. Our engineering team is working to identify the root cause and implement a solution. We will post an update in 30 minutes.

  2. monitoring Apr 19, 2026, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 19, 2026, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

EU - Automation Delays

Detected by Pingoru
Apr 09, 2026, 08:10 AM UTC
Resolved
Apr 10, 2026, 03:32 PM UTC
Duration
1d 7h
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 16 updates
  1. investigating Apr 09, 2026, 08:10 AM UTC

    We are currently investigating an issue causing automation delays for some clients. As a result, users may see profiles are stuck in the "automating" status for long periods of time. Our engineers are working to resolve this issue as soon as possible.

  2. investigating Apr 09, 2026, 09:12 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 09, 2026, 10:11 AM UTC

    We are continuing to investigate this issue.

  4. identified Apr 09, 2026, 10:18 AM UTC

    Our engineers have identified the cause of the issue and are assessing the best solution to restore service as quickly as possible. We will continue to provide updates here as we make further progress.

  5. identified Apr 09, 2026, 11:07 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Apr 09, 2026, 11:35 AM UTC

    We are continuing to work on a fix for this issue.

  7. identified Apr 09, 2026, 12:37 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Apr 09, 2026, 01:04 PM UTC

    We are continuing to work on a fix for this issue.

  9. identified Apr 09, 2026, 02:02 PM UTC

    We are continuing to work on a fix for this issue.

  10. identified Apr 09, 2026, 02:32 PM UTC

    We are continuing to work on a fix for this issue.

  11. identified Apr 09, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  12. identified Apr 09, 2026, 04:03 PM UTC

    We are continuing to work on a fix for this issue.

  13. monitoring Apr 09, 2026, 04:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  14. monitoring Apr 10, 2026, 11:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  15. monitoring Apr 10, 2026, 01:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  16. resolved Apr 10, 2026, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

UAE - Unable to download Audit Reports

Detected by Pingoru
Apr 02, 2026, 01:33 PM UTC
Resolved
Apr 17, 2026, 02:04 PM UTC
Duration
15d
Affected: 🇦🇪 UAE - ae.maxsight.com
Timeline · 26 updates
  1. investigating Apr 02, 2026, 01:33 PM UTC

    We are currently investigating an issue with UAE institutions being unable to download the audit report for an entity/profile. Our engineers are working to resolve this as soon as possible.

  2. investigating Apr 07, 2026, 08:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 07, 2026, 08:59 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 07, 2026, 10:29 AM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 07, 2026, 11:02 AM UTC

    We are continuing to investigate this issue.

  6. investigating Apr 07, 2026, 01:06 PM UTC

    We are continuing to investigate this issue.

  7. identified Apr 07, 2026, 02:12 PM UTC

    The issue has been identified and a fix is being implemented.

  8. identified Apr 09, 2026, 08:08 AM UTC

    We are continuing to work on a fix for this issue.

  9. identified Apr 09, 2026, 09:12 AM UTC

    We are continuing to work on a fix for this issue.

  10. identified Apr 09, 2026, 10:10 AM UTC

    We are continuing to work on a fix for this issue.

  11. identified Apr 09, 2026, 11:07 AM UTC

    We are continuing to work on a fix for this issue.

  12. identified Apr 09, 2026, 11:35 AM UTC

    We are continuing to work on a fix for this issue.

  13. identified Apr 09, 2026, 01:04 PM UTC

    We are continuing to work on a fix for this issue.

  14. identified Apr 09, 2026, 01:46 PM UTC

    Our engineers are currently testing the fix before approving it for deployment.

  15. identified Apr 09, 2026, 02:32 PM UTC

    We are continuing to work on a fix for this issue.

  16. identified Apr 09, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  17. identified Apr 09, 2026, 04:16 PM UTC

    We are continuing to work on a fix for this issue.

  18. investigating Apr 09, 2026, 04:38 PM UTC

    We are currently investigating this issue.

  19. investigating Apr 10, 2026, 08:24 AM UTC

    We are currently investigating this issue.

  20. investigating Apr 10, 2026, 10:39 AM UTC

    We are currently investigating this issue.

  21. investigating Apr 10, 2026, 11:34 AM UTC

    We are currently investigating this issue.

  22. investigating Apr 10, 2026, 01:49 PM UTC

    We are currently investigating this issue.

  23. investigating Apr 13, 2026, 09:25 AM UTC

    We are continuing to investigate this issue.

  24. investigating Apr 13, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  25. investigating Apr 15, 2026, 09:23 AM UTC

    We are continuing to investigate this issue.

  26. resolved Apr 17, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Slow Platform Performance

Detected by Pingoru
Mar 05, 2026, 09:27 AM UTC
Resolved
Mar 05, 2026, 03:57 PM UTC
Duration
6h 30m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 10 updates
  1. investigating Mar 05, 2026, 09:27 AM UTC

    We are currently investigating an issue causing the platform to run very slowly and users are being presented with a white loading screen. Our engineers are actively investigating this to return service to normal as quickly as possible.

  2. investigating Mar 05, 2026, 10:09 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 05, 2026, 10:45 AM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 05, 2026, 11:14 AM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 05, 2026, 12:18 PM UTC

    We are continuing to investigate this issue.

  6. investigating Mar 05, 2026, 01:06 PM UTC

    We are continuing to investigate this issue.

  7. monitoring Mar 05, 2026, 01:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Mar 05, 2026, 02:33 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Mar 05, 2026, 03:57 PM UTC

    This incident has been resolved.

  10. postmortem Mar 13, 2026, 09:59 AM UTC

    #### **Summary** We experienced slow platform performance, including unresponsive pages, blank screens and difficulties logging in. #### **Impact** A recent platform update introduced a configuration change that unexpectedly caused additional load on a core system component, leading to degraded performance. #### **Resolution** Our engineering team investigated the issue once identified, they reduced the load from the updated component by adjusting its operational capacity. This restored normal platform performance. #### **Prevention Measures** * The adjusted configuration has been locked in to maintain platform stability. * We are implementing architectural improvements to the underlying process that caused the bottleneck. These changes will eliminate the source of contention and allow the platform to handle this workload more efficiently going forward.

Read the full incident report →

Major March 4, 2026

Elevated API errors for GRID Screenings

Detected by Pingoru
Mar 04, 2026, 09:09 AM UTC
Resolved
Mar 04, 2026, 04:45 PM UTC
Duration
7h 35m
Affected: 🇪🇺 EU - eu.maxsight.com🇦🇪 UAE - ae.maxsight.com🇺🇸 USA - us.maxsight.com
Timeline · 11 updates
  1. investigating Mar 04, 2026, 09:09 AM UTC

    Maxsight is currently experiencing a higher number of API errors related to RDC/GRID, which is also impacting the Maxsight portal. Our engineering team is actively investigating the issue to identify the root cause and implement a resolution. We will provide another update within 30 minutes.

  2. investigating Mar 04, 2026, 09:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 04, 2026, 09:25 AM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 04, 2026, 09:41 AM UTC

    Please note that this issue is also impacting GRID screening where users are being presented an "Internal Server Error". Our engineers are continuing to investigate the issue.

  5. investigating Mar 04, 2026, 10:00 AM UTC

    We are continuing to investigate this issue.

  6. investigating Mar 04, 2026, 10:53 AM UTC

    We are continuing to investigate this issue.

  7. identified Mar 04, 2026, 11:25 AM UTC

    The issue has been identified and a fix is being implemented.

  8. monitoring Mar 04, 2026, 12:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. monitoring Mar 04, 2026, 02:26 PM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Mar 04, 2026, 03:06 PM UTC

    We are continuing to monitor for any further issues.

  11. resolved Mar 04, 2026, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 1, 2026

Elevated API errors

Detected by Pingoru
Mar 01, 2026, 03:56 PM UTC
Resolved
Mar 01, 2026, 04:51 PM UTC
Duration
54m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 4 updates
  1. investigating Mar 01, 2026, 03:56 PM UTC

    Maxsight is experiencing a higher number of API errors. This is also impacting the portal. Our engineering team is currently working to identify the root cause and implement a solution. We will post an update in 30 minutes.

  2. investigating Mar 01, 2026, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 01, 2026, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 01, 2026, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Slow Performance and Automation

Detected by Pingoru
Feb 25, 2026, 10:19 AM UTC
Resolved
Feb 25, 2026, 02:15 PM UTC
Duration
3h 55m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 7 updates
  1. investigating Feb 25, 2026, 10:19 AM UTC

    We are currently experiencing slow performance issues on the platform which is also causing profiles to be stuck in "automating" for long periods of time. Our engineers are investigating to resolve this issue as quickly as possible.

  2. identified Feb 25, 2026, 11:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 25, 2026, 11:51 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 25, 2026, 12:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 25, 2026, 12:47 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 25, 2026, 02:15 PM UTC

    This incident has been resolved.

  7. postmortem Mar 06, 2026, 09:30 AM UTC

    **Summary** We experienced a temporary service slowdown that impacted automation processing for some customers. The issue was caused by a sudden increase in workload that exceeded the system’s current handling capacity, resulting in intermittent delays. **Impact** During the incident, some automation requests took longer than expected to complete. No data loss occurred, and normal functionality was restored once the issue was resolved. **Resolution** Our engineering team investigated the issue and confirmed that the slowdown was related to higher‑than‑usual processing demand. We took immediate action to increase system capacity, which reduced processing delays and restored performance to normal levels. **Prevention Measures** To reduce the likelihood of similar incidents in the future, we are taking the following steps: * Reviewing capacity thresholds for Associate Automation to better handle workload spikes * Improving monitoring and alerting on queue size and processing capacity * Evaluating autoscaling and deployment configurations to ensure scaling changes persist across deployments We appreciate your patience and remain committed to providing a reliable and scalable service.

Read the full incident report →

Notice February 20, 2026

Issue with Maxsight Pages and Login Errors

Detected by Pingoru
Feb 20, 2026, 10:52 AM UTC
Resolved
Feb 20, 2026, 12:39 PM UTC
Duration
1h 47m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 2 updates
  1. monitoring Feb 20, 2026, 10:52 AM UTC

    We have implemented a fix to address an issue that was causing Maxsight pages to not load and preventing some users from logging in. Users reported encountering either an "Internal Server Error" when attempting to log in or observing blank white screens when already logged into the platform. We are actively monitoring the results of the fix to ensure the issue has been fully resolved.

  2. resolved Feb 20, 2026, 12:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

EU Performance issues and slow automation

Detected by Pingoru
Feb 11, 2026, 09:48 AM UTC
Resolved
Feb 11, 2026, 03:54 PM UTC
Duration
6h 5m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 4 updates
  1. investigating Feb 11, 2026, 09:48 AM UTC

    We are currently investigating an issue which is causing performance issues and profiles to be stuck automating for longer than expected. Our engineers are working to resolve this as quickly as possible.

  2. monitoring Feb 11, 2026, 10:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 11, 2026, 12:57 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 11, 2026, 03:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Maxsight slowness in automating profiles - EU

Detected by Pingoru
Feb 03, 2026, 04:16 PM UTC
Resolved
Feb 03, 2026, 05:39 PM UTC
Duration
1h 22m
Affected: 🇪🇺 EU - eu.maxsight.com
Timeline · 3 updates
  1. investigating Feb 03, 2026, 04:16 PM UTC

    We are currently investigating the slowness issue with Maxsight in automating profiles where users are observing slowness when using the platform.

  2. monitoring Feb 03, 2026, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

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