Moody's experienced a major incident on August 4, 2025 affecting 🇪🇺 EU - eu.maxsight.com, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 04, 2025, 06:27 PM UTC
We are currently severe delays on the Maxsight platform we are working on a fix.
- monitoring Aug 04, 2025, 06:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2025, 07:03 PM UTC
This incident has been resolved.
- postmortem Aug 27, 2025, 08:41 AM UTC
**Impact** On 04/08/2025 some customers in the EU experienced severe latency and request failures, preventing login and normal operation of the system. **Root cause** The issue occurred when an internal service responsible for Moody's screening generated more internal traffic than expected. **Resolution** The service in question was temporarily blocked from making internal requests and later unblocked once it had recovered. **Prevention measures:** * The way the internal service makes requests is being improved to prevent it from overloading the system in the future