Moody's experienced a major incident on October 6, 2025 affecting 🇦🇪 UAE - ae.maxsight.com, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 06, 2025, 02:11 PM UTC
Our engineers have identified an issue with users being unable to upload files/documents in the Maxsight UAE environment. We are currently working on the fix to resolve this as soon as possible.
- monitoring Oct 06, 2025, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2025, 03:01 PM UTC
This incident has been resolved.
- postmortem Nov 20, 2025, 09:41 AM UTC
**Executive summary** On 06/10/2025, from 14:00 to 15:55 UAE time, customers in the UAE environment were unable to upload documents due to outdated antivirus software blocking uploads. The issue was resolved by updating the software, and the built-in auto-update functionality was re-configured to prevent it from happening again. ### **Leadup** Customers in the UAE environment reported being unable to upload any documents, preventing them from onboarding customers. ### **Fault** Service responsible for file uploads stopped working due to outdated version of it’s antivirus software. ### **Detection** The issue was detected through our monitoring tools. ### **Root causes** * Customers were unable to upload documents - Why? * The Filestore service \(responsible for file uploads\) was not working - Why? * The antivirus software was crashing. - Why? * Because it’s version was outdated. - Why? * The built-in auto-update definition wasn’t enabled. ### **Mitigation and resolution:** Our support team manually updated the deployment file to use the most recent version of the antivirus software, enabling the auto-update definition and preventing it from happening again in the future. In addition to manually fixing the issue in deployed clusters, updated deployment configurations were checked into Git source control to ensure the fix is permanently applied across all environments and regions.