Moody's experienced a minor incident on July 23, 2025 affecting 🇪🇺 EU - eu.maxsight.com, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2025, 01:12 PM UTC
We are currently investigating performance issues within Maxsight. This is causing tasks and checks to take longer than expected to complete. You may see applications are stuck in "Automating" status as a common symptom. Our engineers are actively working to resolve this issue as soon as possible and have already taken steps to help improve performance.
- resolved Jul 23, 2025, 01:37 PM UTC
This incident has been resolved.
- postmortem Jul 30, 2025, 01:58 PM UTC
**What Happened:** Over several days, our system experienced an increase in workload that exceeded its capacity. This resulted in intermittent slowdowns in automation for multiple customers. **Resolution:** To address the issue, we scaled our system capacity, which successfully resolved the slowdowns. Automation times have now returned to normal. **Looking Ahead:** To prevent this from happening in the future, we will be implementing additional alerting on system capacity. This will help us monitor performance more closely and take proactive measures as needed.