MoEngage incident

Dashboard-03 : Degraded Performance in Stats Processing

Minor Resolved View vendor source →

MoEngage experienced a minor incident on July 12, 2025 affecting Campaign Stats, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2025, 09:14 AM UTC
Resolved
Jul 12, 2025, 03:13 PM UTC
Duration
5h 59m
Detected by Pingoru
Jul 12, 2025, 09:14 AM UTC

Affected components

Campaign Stats

Update timeline

  1. investigating Jul 12, 2025, 09:14 AM UTC

    We are currently investigating an issue causing degraded performance in our Stats system. This has resulted in delays of approximately 1 hour in updating campaign analytics and reports on the dashboard. Please note that campaign sending and triggers remain unaffected; only the updating of stats is impacted. Our team is working diligently to identify the root cause and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

  2. monitoring Jul 12, 2025, 11:15 AM UTC

    A fix has been implemented and we are monitoring the lag which is still approximately 1 hour and trending down.

  3. resolved Jul 12, 2025, 03:13 PM UTC

    This incident has been resolved.