MoEngage incident

[Dashboard-02] Delay in Campaign Sending

Minor Resolved View vendor source →

MoEngage experienced a minor incident on April 24, 2026 affecting One-time & Periodic Campaigns - Mobile Push & Web Push and One-time & Periodic Campaigns - Email and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 04:35 AM UTC
Resolved
Apr 24, 2026, 05:27 AM UTC
Duration
51m
Detected by Pingoru
Apr 24, 2026, 04:35 AM UTC

Affected components

One-time & Periodic Campaigns - Mobile Push & Web PushOne-time & Periodic Campaigns - EmailOne-time & Periodic Campaigns - SMSOne-time & Periodic Campaigns - ConnectorsOne-time & Periodic Campaigns - FlowsSegmentationOne-time & Periodic Campaigns - Facebook AudienceOne-time & Periodic Campaigns - WhatsAppOne-time & Periodic Campaigns - Google Ads Audience

Update timeline

  1. monitoring Apr 24, 2026, 04:35 AM UTC

    There was a degradation in our querying service (Segmentation). The issue started at 3:00 UTC and is resolved now. We are now rerunning the failed campaigns. All delayed campaigns should be sent out in the next 45-60 minutes.

  2. resolved Apr 24, 2026, 05:27 AM UTC

    This incident has been resolved.