MoEngage experienced a minor incident on May 14, 2026 affecting Data Processing and Event Triggered Campaigns and Flows and 1 more component, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 09:55 AM UTC
We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May. This impacts all the ingestion to be delayed resulting in stale data availability in downstream systems. The team has identified the issue and released a patch for the fix. The current delay is ~3hours.
- monitoring May 14, 2026, 09:57 AM UTC
The fix has been implemented and the lag is coming down. Current lag is ~3hours. The team is monitoring the systems
- monitoring May 14, 2026, 11:35 AM UTC
We are continuously monitoring the situation. The lag is slowly going down as we have provisioned more infrastructure. Current lag is ~2.5 hours.
- resolved May 14, 2026, 03:01 PM UTC
The lag is cleared and latency is within our SLA threshold. The team will take corrective actions as part of the incident post mortem.