MoEngage is currently experiencing a minor incident affecting Data Processing and Event Triggered Campaigns and Flows and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Data ProcessingEvent Triggered Campaigns and FlowsUser ImportsUser Exports
Update timeline
- investigating May 14, 2026, 09:55 AM UTC
We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May. This impacts all the ingestion to be delayed resulting in stale data availability in downstream systems. The team has identified the issue and released a patch for the fix. The current delay is ~3hours.
- monitoring May 14, 2026, 09:57 AM UTC
The fix has been implemented and the lag is coming down. Current lag is ~3hours. The team is monitoring the systems