MoEngage Outage History

Hi, We are currently addressing a delay in the Periodic Segment Refresh on DC-01 This situation affects trigger-based campaigns, Flows, and Inbound Campaigns (In-App, OSM), as they are operating with outdated segments. However, rest assured that real-time campaigns, one-time campaigns, and dashboard segmentation queries are functioning normally. Our team is actively working to resolve this issue promptly. We appreciate your patience and cooperation during this time. We will keep updating the progress and try to resolve this soon. If you have any questions, please don't hesitate to reach out to our support team. Thank you, Team MoEngage

The team has made progress to scale our infrastructure to burn the lag. The current lag will take another 2-3 hours to clear.

Inform sending is back to normal. Callbacks are delayed.

We are currently addressing a core service degradation that began at 2 AM IST, affecting Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

Campaign sending services are affected an dashboard loading response times are affected. Our team is investigating the issue.

We are continuing to work on a fix for this issue.

The degradation started at around 13:30 UTC due to underlying infrastructure failure. We have identified the issue and a fix is being implemented.

We are continuing to work on a fix for this issue.

We have identified degraded performance with some of our InApp, OSM, WebP, Smart Trigger Evaluation, and Triggered Flows Entry because of the underlying Segmentation service's degraded performance in User In Segment evaluation. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. We would like to apologize for any inconvenience this may cause.

We are currently encountering performance issues in the underlying infrastructure related to the Campaign Statistics contained within Dashboard 01. Due to this, there may be a potential delay of around 2 hours in the update of statistics for your ongoing campaigns. Rest assured, we have pinpointed the problem and are actively working on rectifying it in the swiftest manner possible. We appreciate your patience and understanding in this matter.

The issue has been identified and a fix is being implemented.

We have identified an issue with Dashboard 03, where segmentation queries are taking more time to respond. Our team is working on it, and we will update you soon.

We have identified an issue with the creation of an email campaign, where some of our customers in DC1, DC2, and DC4 are affected. Our team has identified the issue and working towards resolving it. Please note that email campaigns that are already created aren't affected and will be sent as per the expectations, only new email campaign creation is affected for some customers.

Due to infrastructure degradation, we are currently encountering performance issues with the processing of our Time-Based Flows campaigns in DC-03. Rest assured, our technical team is actively working to rectify this issue. We highly appreciate your patience and understanding during this time.