MoEngage incident

Dashboard 01 - Degraded Performance in Data Ingestion

Minor Resolved View vendor source →

MoEngage experienced a minor incident on April 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 01:45 AM UTC
Resolved
Apr 21, 2026, 01:45 AM UTC
Duration
—
Detected by Pingoru
Apr 21, 2026, 01:45 AM UTC

Update timeline

  1. monitoring Apr 20, 2026, 10:35 AM UTC

    Apr 20, 10:34 UTC Monitoring - We experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem. The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours. We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.