MoEngage incident

DC01 - Degraded performance of Inform, Event Triggered Campaigns, Flows

Major Resolved View vendor source →

MoEngage experienced a major incident on July 25, 2026 affecting Dashboard and Event Triggered Campaigns and Flows and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2026, 09:11 AM UTC
Resolved
Jul 25, 2026, 12:00 PM UTC
Duration
2h 49m
Detected by Pingoru
Jul 25, 2026, 09:11 AM UTC

Affected components

DashboardEvent Triggered Campaigns and FlowsInform

Update timeline

  1. investigating Jul 25, 2026, 09:11 AM UTC

    We are currently investigating issue related to following services in DC01: - Inform - Event Triggered Campaigns and Flow

  2. investigating Jul 25, 2026, 09:18 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 25, 2026, 09:53 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 25, 2026, 09:54 AM UTC

    We continue to work on mitigation.

  5. monitoring Jul 25, 2026, 11:36 AM UTC

    We are currently monitoring services

  6. resolved Jul 25, 2026, 12:00 PM UTC

    This incident has been resolved.