Is MoEngage down?
Last checked 8m agoNo incidents right now.
MoEngage is operational right now. Last checked 8m ago; the most recent incident resolved 12d ago.
Real-time MoEngage status, recent outages, and incident history — pulled directly from MoEngage's official status page at https://status.moengage.com every 5 minutes. Pingoru tracks 179 MoEngage services and has captured 4 incidents in the last 90 days (99.90% uptime). Get email, Slack, Discord, or webhook alerts the moment MoEngage reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 1 update
- resolved · Aug 18, 2026, 10:31 AM UTC
Summary Between 2026-08-17 at 19:55 IST and 2026-08-18 at 12:21 IST, a subset of requests made to the Inform API may not have been delivered successfully. Affected requests received an HTTP 200 OK response, indicating success, but the corresponding messages were never sent. The issue has been fully resolved as of 2026-08-18 at 12:21 IST. Impact - Customers using the Inform API routed through DC-03 during the affected window may have been impacted - Affected requests appeared successful on the client side but were not processed - As a result, messages associated with those requests were not delivered - We are unable to automatically retry or replay the affected requests What We Did We identified the issue during a routine internal routing update and immediately rolled back the change. Full service was restored at 2026-08-18 at 12:21 IST. What You Should Do If you believe your integration was affected during this window, we recommend: - Reviewing your logs for requests made between 2026-08-17 19:55 IST and 2026-08-18 12:21 IST - Identifying any messages that were not delivered as expected - Re-sending those requests manually if delivery is still required We sincerely apologize for the inconvenience this may have caused. If you have any questions or need assistance identifying affected requests, please reach out to our support team.
Latest: Summary Between 2026-08-17 at 19:55 IST and 2026-08-18 at 12:21 IST, a subset of requests made to the Inform API may not have been delivered successfully. Affected requests receive…
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- One-time & Periodic Campaigns - Mobile Push & Web PushOne-time & Periodic Campaigns - EmailOne-time & Periodic Campaigns - SMSOne-time & Periodic Campaigns - ConnectorsOne-time & Periodic Campaigns - FlowsEvent Triggered Campaigns and FlowsOne-time & Periodic Campaigns - WhatsApp
Timeline · 7 updates
- investigating · Jul 27, 2026, 10:07 AM UTC
We are currently experiencing degraded performance across multiple services. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible. What We Know So Far Multiple services are experiencing degraded performance Outbound channels are particularly impacted and some users may experience delays or failures with outbound message delivery Our team has identified a potential issue with our underlying cloud infrastructure and is actively investigating What We Are Doing Our engineering team is actively investigating the root cause and is working to restore full service. We will share more details as they become available. We will provide our next update within 30 minutes. We sincerely apologize for the disruption this may be causing to your operations. Thank you for your patience and understanding while we work to resolve this.
- investigating · Jul 27, 2026, 10:12 AM UTC
We have identified that our servers are experiencing delays in scaling up within our cloud infrastructure. This is causing campaign sending to be significantly slower than normal as a result. Our engineering team is actively working on a resolution and we will provide a further update shortly.
- investigating · Jul 27, 2026, 10:13 AM UTC
Event Triggered Campaigns and Flows are also experiencing degraded performance. Our team continues to work on a resolution and we will provide a further update shortly.
- investigating · Jul 27, 2026, 10:32 AM UTC
Our engineering team has implemented a temporary workaround which has helped improve performance. Campaign sending has resumed, however you may still experience slower than usual delivery speeds while we continue to work on a full resolution. We will provide a further update shortly.
- identified · Jul 27, 2026, 11:07 AM UTC
Our cloud infrastructure provider is currently experiencing issues which are impacting our services. We are in active communication with them and are working together to achieve a full recovery. We are seeing gradual improvement and services are beginning to recover, however this may take some time. We appreciate your continued patience while we work towards full resolution. We will provide a further update shortly.
- monitoring · Jul 27, 2026, 11:38 AM UTC
We are pleased to confirm that our engineering team has identified the root cause and successfully applied a fix. Our infrastructure has recovered rapidly and we are seeing strong improvement across all affected services. Services have returned to normal and we are in the process of clearing the remaining backlog. We will post a final update once the backlog has been fully cleared. Thank you for your patience and understanding throughout this incident.
- resolved · Jul 27, 2026, 02:47 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- DashboardEvent Triggered Campaigns and FlowsInform
Timeline · 6 updates
- investigating · Jul 25, 2026, 09:11 AM UTC
We are currently investigating issue related to following services in DC01: - Inform - Event Triggered Campaigns and Flow
- investigating · Jul 25, 2026, 09:18 AM UTC
We are continuing to investigate this issue.
- investigating · Jul 25, 2026, 09:53 AM UTC
We are continuing to investigate this issue.
- investigating · Jul 25, 2026, 09:54 AM UTC
We continue to work on mitigation.
- monitoring · Jul 25, 2026, 11:36 AM UTC
We are currently monitoring services
- resolved · Jul 25, 2026, 12:00 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Started Aug 17, 2026, 02:30 PM UTC · Resolved Aug 17, 2026, 02:30 PM UTC · —
- Started Jul 27, 2026, 10:07 AM UTC · Resolved Jul 27, 2026, 02:47 PM UTC · 4h 40m
- Started Jul 25, 2026, 09:11 AM UTC · Resolved Jul 25, 2026, 12:00 PM UTC · 2h 49m