Modica Group Outage History

SMS traffic to Spark and Skinny has continued to go through normally after the early morning connectivity outage, we are now marking this incident as resolved. The outage started at 05:11 NZDT and resolved at 06:24 NZDT If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]

The issue affecting some large Campaign Manager sends has been mitigated. Changes have been deployed to production to reduce the likelihood of campaigns becoming stuck, and an automated monitoring process has been implemented to detect and safely resume stalled campaigns where required. We have not observed any new instances since the mitigation was applied and will continue to monitor performance. If you experience any further issues, please contact us at [email protected].

We have observed no issues in our Telstra traffic. If you have any issues reach out to our support team. Regards, Modica Support Team [email protected]

This incident has been resolved. If you have any troubles reach out to our support team. Regards, Modica Support Team [email protected]

Nos complace informar que el inconveniente que impedía la entrega a clientes de VIVA ya fue resuelta. Los mensajes salientes están siendo reprocesados. Continuaremos monitoreando el estado del procesamiento de mensajes por si se presenta alguna eventualidad. Atentamente, Equipo de Soporte de Modica [email protected]

We are pleased to share that the issue preventing delivery to Spark customers was resolved at 03:07 NZT (14:07 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 02:43 NZT (13:43 UTC) - downtime of 24 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]

Our Technical team has confirmed that the issue affecting list uploads in Campaign Manager has been fully resolved. Clients can now successfully upload lists while creating a new Campaign without any errors. Thank you for your patience while we worked to restore full functionality. If you experience any further issues, please contact our Support Team. Kind regards, Modica Support Team [email protected]

Hello Team, We are now resolving this incident as there have been no further issues identified since the fix was deployed. Message delivery has continued without interruption. Outage Duration: 16:22 – 16:52 NZDT (UTC+13) 14:22 – 14:52 AEDT (UTC+11) There was no message loss during the outage window, only delayed processing. Continuous monitoring has confirmed that all systems are operating normally. Kind regards, Modica Support Team

We are pleased to share that the issue preventing delivery to 2Degrees customers was resolved at 02:15 NZT (14:15 UTC). All messages sent during this time were not delivered and will need to be resent. The start time of the issue was 00:15 NZT (12:15 UTC) - downtime of 2 hours 0 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]

We are pleased to inform customers that our Omni service has remained stable and all messages have continued to flow normally since this issue was resolved at 23:08 NZST (11:08 UTC) If you have continued to experience issues or if you require further information, please contact our support team. Regards, Modica Support Team [email protected]

We have seen no further issue with customer SMPP binds, all clients that had been affected have rebound and their binds have remained up and stable for the last hour, we are therefore resolving this Status Pahe Incident. If you're still seeing issues please reach out to our support team Regards, Modica Support Team [email protected]

We have seen no further issues with user logins and are now resolving this incident. If you're still seeing issues please reach out to our support team. Regards, Modica Support Team [email protected]

All traffic to Australian destinations has continued to flow normally with successful delivery since the carrier network team resolved their issue at 05:52 17/4/2025 AEST, 07:52 NZST, (19:52 16/4/2025 UTC) We are now marking this incident as resolved if you are seeing any issues with message delivery after that time please contact our support team. Regards, Modica Support Team [email protected]

The issue has not reoccurred and we are now moving this incident to resolved. If you have any further questions or are still experiencing issues, please contact us at: [email protected] Thanks, The Modica Support Team

Our Mobile Report tool experienced an issue today, causing the report to fail to load, this has now been resolved. If you continue to experience issues - please contact our support team. The issue occurred between 11:00 NZDT and 12:33 NZDT If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

We are pleased to inform customers that our Campaign Manager csv list upload feature is working normally again with no errors. Please note csv uploads were working throughout but the system was giving errors and the new lists were initially showing as having no members, we have resolved that issue and csv uploads are once again working smoothly with all members showing immediately after the upload has been completed, sorry for any confusion this issue caused. If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

The connection was reestablished at and we can see traffic flowing as normal since 13:28 NZDT (00:27 UTC) Messages that had been queuing within our systems have cleared. Regards, Modica Support Team [email protected]

This evening's disruption to service was part of planned work by One NZ. No further disruption to service is now expected. We will continue to monitor our One NZ service.

We have continued to see normal performance for Telstra Australia messaging traffic for the last 3 hours. We have also seen missing DLRs (Delivery Receipts) for earlier in the Australian day backfilling gradually over the last few hours. If you are seeing issues with new messages please raise them to support. Regards, Modica Support Team [email protected]

We are pleased to inform customers that the csv upload issue affecting Campaign Manager has been resolved. Users can once again upload csv's to create new Lists in Campaign Manager in the Lists tab or when creating a quick campaign. If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

We are pleased to share that the issue preventing delivery to Spark & Skinny NZ customers was resolved by Spark NZ at 11:28 NZDT (22:28 UTC). Outbound messages were reprocessed as soon as the connection was back up, queued messages will have experienced small delays as the system worked through the backlog of queued messages. The start time of the issue was 11:00 NZDT (22:00 UTC) - downtime of 28 minutes. SMS Traffic continues to flow normally and we are now marking this incident as Resolved Regards, Modica Support Team [email protected]

Hello All, We can confirm the successful SMS delivery to Telstra Australia Mobiles. The backlog of queued messages has since cleared. This incident has now been resolved. If you require any further information please reach out to: [email protected] Regards, Modica Support Team.

We are pleased to inform customers that the issue with our Web2SMS 'old' inbox view is now fully resolved. If you have switched to the new inbox view you can either continue to use it or switch back to the old view, if you do choose to switch back you will be asked your reason to reverting the old view, we'd appreciate any information you can share on why you prefer the old view so we can address any issues with the new inbox. If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

This incident has now been resolved, submission error rates have returned to normal. If you require any further information please reach out to: [email protected]

On Tuesday Night NZDT One NZ (formerly known as Vodafone NZ) carried out planned maintenance which caused outbound messages to queue within their systems. Modica was able to submit all messages to One NZ throughout the incident, Delivery receipts (DLRs) were not returned until the message queues in One NZ's systems cleared at 00:16 NZDT Outbound Messages to One NZ mobiles sent during the incident period were delayed until One NZ resolved the issue at 00:16 NZDT Incident Start Time: 2024-10-22 23:32 NZDT 2024-10-22 10:32 UTC Incident End Time: 2024-10-23 00:16 NZDT 2024-10-22 11:16 UTC Regards Modica Support Team