Resolved after 20 minutes, affecting New Zealand, on November 25, 2025.
We are pleased to share that the issue preventing delivery to Spark customers was resolved at 03:07 NZT (14:07 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 02:43 NZT (13:43 UTC) - downtime of 24 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]
Affected components
Update timeline
- investigating Nov 25, 2025, 01:49 PM UTC
We are currently experiencing issue delivering messages to Spark. We have contacted their support team who are working towards a resolution. Messages to Spark customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 02:43 NZT (13:43 UTC). A further update will be posted in 30 minutes. Regards, Modica Support Team [email protected]
- resolved Nov 25, 2025, 02:09 PM UTC
We are pleased to share that the issue preventing delivery to Spark customers was resolved at 03:07 NZT (14:07 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 02:43 NZT (13:43 UTC) - downtime of 24 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]
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