Modica Group incident
Telstra Australia - Delayed delivery of SMS messages
Modica Group experienced a minor incident on November 29, 2024 affecting Australia, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2024, 01:19 AM UTC
We are currently experiencing delays in delivering messages to Telstra Australia Mobiles. We have contacted their support team and will update you as they work to resolve the issue. Messages are flowing through our systems normally and are being successfully submitted to the carrier but appear to be queuing at that point. Regards, Modica Support Team [email protected]
- monitoring Nov 29, 2024, 02:31 AM UTC
We are pleased to share that we are now seeing normal SMS delivery to Telstra Australia Mobiles and the backlog of queued messages is clearing. We will continue to monitor the backlog of messages and resolve this status page once they have all cleared and we have seen normal delivery for an extended period of time. If you require further investigation, please contact our support team. Regards, Modica Support Team [email protected]
- resolved Nov 29, 2024, 04:39 AM UTC
Hello All, We can confirm the successful SMS delivery to Telstra Australia Mobiles. The backlog of queued messages has since cleared. This incident has now been resolved. If you require any further information please reach out to: [email protected] Regards, Modica Support Team.