Modica Group incident

Dominican Republic - Claro connectivity outage

Resolved after 2 hours, affecting Dominican Republic, on February 6, 2025.

resolved Feb 07, 2025, 01:49 AM UTC

The connection was reestablished at and we can see traffic flowing as normal since 13:28 NZDT (00:27 UTC) Messages that had been queuing within our systems have cleared. Regards, Modica Support Team [email protected]

Started
Feb 06, 2025, 11:49 PM UTC
Resolved
Feb 07, 2025, 01:49 AM UTC
Duration
2h
Detected by Pingoru
Feb 06, 2025, 11:49 PM UTC

Affected components

Dominican Republic

Update timeline

  1. investigating Feb 06, 2025, 11:49 PM UTC

    We are currently experiencing issues delivering messages to Claro mobiles in the Dominican Republic. We have contacted their support team who are working towards a resolution. Messages to Dominican Republic - Claro customers will be queued within OMNI and will be reprocessed automatically. Connectivity issues started at approximately 12:19 NZT (23:19 UTC). Regards, Modica Support Team [email protected]

  2. resolved Feb 07, 2025, 01:49 AM UTC

    The connection was reestablished at and we can see traffic flowing as normal since 13:28 NZDT (00:27 UTC) Messages that had been queuing within our systems have cleared. Regards, Modica Support Team [email protected]

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