Modica Group incident

2Degrees - Increased SMS Error Rate

Resolved after 5 hours 20 minutes, affecting New Zealand, on November 3, 2024.

resolved Nov 03, 2024, 07:01 AM UTC

This incident has now been resolved, submission error rates have returned to normal. If you require any further information please reach out to: [email protected]

Started
Nov 03, 2024, 01:40 AM UTC
Resolved
Nov 03, 2024, 07:01 AM UTC
Duration
5h 20m
Detected by Pingoru
Nov 03, 2024, 01:40 AM UTC

Affected components

New Zealand

Update timeline

  1. investigating Nov 03, 2024, 01:40 AM UTC

    We are currently experiencing an increase in the number of SMS errors returned by 2Degrees on submission. We are in contact with their support team who are investigating the issue. We will update when we have more information to share.

  2. monitoring Nov 03, 2024, 05:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 03, 2024, 07:01 AM UTC

    This incident has now been resolved, submission error rates have returned to normal. If you require any further information please reach out to: [email protected]

Your product runs on more than Modica Group

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →