MindTouch Outage History

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MindTouch had 18 outages in the last 2 years totaling 89h 48m of downtime — averaging 0.7 incidents per month.

There were 18 MindTouch outages since August 13, 2025 totaling 89h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://mindtouchext.statuspage.io

Minor May 11, 2026

CXone Expert - Service Degradation

Detected by Pingoru
May 11, 2026, 06:31 AM UTC
Resolved
May 11, 2026, 07:19 AM UTC
Duration
48m
Affected: Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 5 updates

Read the full incident report →

Minor April 24, 2026

MindTouch degraded performance: Slow load time

Detected by Pingoru
Apr 24, 2026, 10:35 PM UTC
Resolved
Apr 24, 2026, 10:58 PM UTC
Duration
23m
Affected: Application (General Service)SearchGenerative SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics
Timeline · 3 updates
  1. investigating Apr 24, 2026, 10:35 PM UTC

    MindTouch Engineering is looking into issues related to slow load time on sites.

  2. monitoring Apr 24, 2026, 10:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

CXone Mpower Expert - – Monitoring complete. Status = All Services Running Normally

Detected by Pingoru
Oct 20, 2025, 04:26 PM UTC
Resolved
Oct 20, 2025, 11:34 PM UTC
Duration
7h 8m
Affected: Application (General Service)SearchGenerative SearchIn-Product Contextual HelpMindTouch Success CenterAnalyticsGeoblocking for Russia
Timeline · 7 updates
  1. identified Oct 20, 2025, 04:26 PM UTC

    CXone Mpower Expert - Service Degradation detected - There is currently an active service degradation with Amazon Web Services which is causing degradation with GenSearch and some reports in Expert. We are awaiting further updates from Amazon and we will post those as they are received.

  2. identified Oct 20, 2025, 05:17 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  3. identified Oct 20, 2025, 06:35 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  4. identified Oct 20, 2025, 07:56 PM UTC

    Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.

  5. identified Oct 20, 2025, 08:30 PM UTC

    We are now seeing the issue reports loading as intended. GenSearch is still intermittent but we are awaiting further Amazon updates.

  6. monitoring Oct 20, 2025, 09:36 PM UTC

    At this time we are now seeing GenSearch work as intended after further updates from Amazon Web Services. We will be monitoring further to make sure everything remains stable.

  7. resolved Oct 20, 2025, 11:34 PM UTC

    CXone Mpower Expert - Service Disruption Resolved - All Services Running Normally.

Read the full incident report →