MindTouch incident
CXone Knowledge Management - Fix Deployed. Event duration 1h 8m. Status = initiating monitoring
MindTouch is currently experiencing a major incident affecting Application (General Service) and Search and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 04:27 PM UTC
CXone Knowledge Management Service Degradation: Sites are slow to load or inaccessible. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
- investigating Jun 26, 2026, 04:45 PM UTC
CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability
- identified Jun 26, 2026, 04:55 PM UTC
CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
- identified Jun 26, 2026, 05:12 PM UTC
CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
- identified Jun 26, 2026, 05:31 PM UTC
CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
- monitoring Jun 26, 2026, 05:36 PM UTC
CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 1h 8m