Mindtickle Outage History

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Mindtickle had 17 outages in the last 2 years totaling 16h 13m of downtime — averaging 0.7 incidents per month.

There were 17 Mindtickle outages since June 5, 2025 totaling 16h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mindtickle.com

Major May 21, 2026

Two-Way Roleplay Service Disruption

Detected by Pingoru
May 21, 2026, 03:29 PM UTC
Resolved
May 21, 2026, 06:30 PM UTC
Duration
3h
Affected: Mission
Timeline · 6 updates
  1. investigating May 21, 2026, 03:29 PM UTC

    Users may experience issues starting Two-Way Roleplay sessions. In addition, completed roleplays may not be accessible, and admins may be unable to create new roleplays. The team is actively investigating the issue and working toward resolution.

  2. identified May 21, 2026, 03:59 PM UTC

    We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow. We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.

  3. identified May 21, 2026, 05:07 PM UTC

    Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service. Our teams remain actively engaged on the issue.

  4. identified May 21, 2026, 05:18 PM UTC

    We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully. We continue to work with the third-party provider toward full restoration.

  5. monitoring May 21, 2026, 05:49 PM UTC

    The impacted systems are now operational again, and roleplay workflows are functioning successfully. We are continuing to monitor the systems closely to ensure stability.

  6. resolved May 21, 2026, 06:30 PM UTC

    All impacted systems are now operating normally, and Two-Way Roleplay functionality has been fully restored. We will continue to monitor the systems closely. The incident is now resolved.

Read the full incident report →

Minor May 18, 2026

'Featured Hubs' widget is not loading across the Mindtickle platform

Detected by Pingoru
May 18, 2026, 01:17 PM UTC
Resolved
May 18, 2026, 01:55 PM UTC
Duration
38m
Affected: Mindtickle PlatformAsset Hub
Timeline · 4 updates
  1. investigating May 18, 2026, 01:17 PM UTC

    The 'Featured Hubs' widget, wherever used on the Mindtickle platform, is not loading. The Hubs and individual media/assets are working properly. We are currently investigating this. All other capabilities of the Mindtickle platform are operating normally.

  2. identified May 18, 2026, 01:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 18, 2026, 01:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 18, 2026, 01:55 PM UTC

    This incident has been resolved. The 'Featured Hubs' widget is now loading as expected, and the Mindtickle platform is fully operational.

Read the full incident report →

Minor May 11, 2026

Call AI Service Outage

Detected by Pingoru
May 11, 2026, 02:25 PM UTC
Resolved
May 11, 2026, 04:35 PM UTC
Duration
2h 10m
Affected: Call AI
Timeline · 2 updates
  1. investigating May 11, 2026, 02:25 PM UTC

    We are currently investigating an issue impacting call recordings in Call AI. Users may experience failures while recording calls. The team is actively working on identifying the root cause and restoring normal functionality. Further updates will be shared shortly.

  2. resolved May 11, 2026, 04:35 PM UTC

    The issue has now been identified and resolved, and Call AI services are operating normally again. We will share a detailed Root Cause Analysis (RCA) shortly.

Read the full incident report →

Minor February 19, 2026

Service Disruption: Analytics - Custom Reporting

Detected by Pingoru
Feb 19, 2026, 02:33 PM UTC
Resolved
Feb 19, 2026, 02:52 PM UTC
Duration
18m
Affected: In-Platform Analytics
Timeline · 3 updates
  1. investigating Feb 19, 2026, 02:33 PM UTC

    we are currently investigating an issue affecting the Analytics Platform. While out of the box dashboards remain functional, users may be unable to open existing custom reports or create new ones. Our engineering team is identifying the root cause, and we will provide an update as soon as more information is available. We apologize for the interruption to your workflow.

  2. investigating Feb 19, 2026, 02:50 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 19, 2026, 02:52 PM UTC

    We have successfully resolved the issue affecting the Analytics Platform. All custom reports should now load correctly, and the ability to create new reports has been fully restored. Our team has verified the fix, and we are monitoring the system to ensure continued stability. Thank you for your patience while we worked to get this back online.

Read the full incident report →

Minor February 12, 2026

Increased Error Rates for Select Customers

Detected by Pingoru
Feb 12, 2026, 03:28 AM UTC
Resolved
Feb 12, 2026, 03:37 AM UTC
Duration
8m
Affected: Course / Quick-Update / AssessmentMissionIn-Platform AnalyticsLoginMindtickle PlatformAdmin SiteContent CenterMindtickle CopilotCoaching SessionsInstructor-Led TrainingReporting APIUser SyncLearning SiteAsset HubMobile AppSpaced ReinforcementRule AutomationCall AIDigital Sales Rooms (DSR)Notifications
Timeline · 4 updates
  1. investigating Feb 12, 2026, 03:29 AM UTC

    We are observing high error rates for both admins and end users for select customer instances. We are investigating the issue and will share an update shortly.

  2. identified Feb 12, 2026, 03:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 03:36 AM UTC

    We have implemented a fix and are monitoring the progress. We are seeing the error rates coming down.

  4. resolved Feb 12, 2026, 03:37 AM UTC

    The incident has been resolved. All admins and end users should be able to access the platform without any concerns.

Read the full incident report →

Minor February 6, 2026

[Resolved] Intermittent Content Upload Failures Impacting Admins for a Subset of Customers

Detected by Pingoru
Feb 06, 2026, 01:23 PM UTC
Resolved
Feb 06, 2026, 07:15 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 06, 2026, 01:23 PM UTC

    [Resolved] A subset of customers (admins only) experienced intermittent failures when admins attempted to upload content to the platform. End users were not impacted and were able to view existing content without issues. The issue has been resolved, and all admin content upload workflows are operating as expected. Incident Timeline Start Time: 05 Feb 2026, 11:15 PM PT Resolved Time: 06 Feb 2026, 05:12 AM PT We will share a detailed RCA once the post-incident review is complete.

Read the full incident report →

Minor November 18, 2025

Two-Way Roleplay Missions Inaccessible due to Cloudflare outage

Detected by Pingoru
Nov 18, 2025, 02:45 PM UTC
Resolved
Nov 18, 2025, 05:17 PM UTC
Duration
2h 31m
Affected: Mission
Timeline · 4 updates
  1. identified Nov 18, 2025, 02:45 PM UTC

    The Two-Way Roleplay Missions feature is currently experiencing an outage and is inaccessible. This is a direct consequence of the ongoing, widespread Cloudflare network outage. We are closely monitoring Cloudflare's recovery efforts and expect the service to be restored as soon as their network disruption is resolved.

  2. monitoring Nov 18, 2025, 02:54 PM UTC

    Cloudflare has confirmed the deployment of a fix for the underlying network issue. We are now observing a significant decrease in error rates on our platform, with Two-Way Roleplay Missions starting to become accessible again. We will continue to monitor the platform closely as services stabilize, and will post a final resolution notice once all operations are confirmed to be fully back to normal.

  3. monitoring Nov 18, 2025, 03:37 PM UTC

    Two-Way Roleplay Missions are operational. We will continue to monitor the platform closely to ensure stability before marking this incident as fully resolved.

  4. resolved Nov 18, 2025, 05:17 PM UTC

    All services are normal. A detailed Root Cause Analysis (RCA) will be published shortly.

Read the full incident report →

Major October 20, 2025

Increased error rates for select customers on Mindtickle platform due to AWS Outage in US-East-1

Detected by Pingoru
Oct 20, 2025, 04:30 PM UTC
Resolved
Oct 20, 2025, 08:55 PM UTC
Duration
4h 25m
Affected: Mindtickle Platform
Timeline · 4 updates
  1. identified Oct 20, 2025, 04:30 PM UTC

    There has been a second surge of error rates and latencies reported due to an AWS outage in the US-East-1 region. The AWS team is actively working on this and we are monitoring the status closely. Though the platform is up and some features are working, select customers and users may face intermittent failues in accessing the platform. We will keep updating the status page as soon as we receive updates from AWS. We apologize for the inconvenience caused here. AWS Outage Status: https://health.aws.amazon.com/health/status

  2. identified Oct 20, 2025, 05:51 PM UTC

    As per AWS, their internal subsystems are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are now applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside. We will share an update once the AWS team has applied the mitigations and we have verified at our end.

  3. monitoring Oct 20, 2025, 07:43 PM UTC

    Post the recovery and fix from the AWS team, we are observing a significant improvement in the Mindtickle platform performance. Most Mindtickle workflows are now functioning normally. Our teams continue to monitor the situation closely and will provide an update once the issue is fully resolved. AWS Outage Status: https://health.aws.amazon.com/health/status

  4. resolved Oct 20, 2025, 08:55 PM UTC

    The incident has been resolved, and the Mindtickle platform is now operating normally. We continue to closely monitor performance to ensure everything remains stable.

Read the full incident report →

Major October 20, 2025

High Error Rates for Select Customers Due to AWS Outage in US-East-1

Detected by Pingoru
Oct 20, 2025, 10:07 AM UTC
Resolved
Oct 20, 2025, 11:03 AM UTC
Duration
55m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 10:07 AM UTC

    Earlier today, some Mindtickle customers experienced high error rates and intermittent service disruptions due to an AWS outage in the US-East-1 region. AWS has since deployed a fix, and we’re observing steady recovery across our systems. Error rates are declining, and most services are returning to normal. Our teams continue to monitor the platform closely to ensure full stability. We’ll share a final update once all systems are fully restored. Thank you for your patience and understanding.

  2. resolved Oct 20, 2025, 11:03 AM UTC

    The incident has been resolved, and the Mindtickle platform is operating normally.

Read the full incident report →

Major October 16, 2025

Stale or Incorrect Data Displayed on Select Analytics Pages

Detected by Pingoru
Oct 16, 2025, 03:54 AM UTC
Resolved
Oct 16, 2025, 04:50 AM UTC
Duration
55m
Affected: In-Platform AnalyticsReporting API
Timeline · 3 updates
  1. investigating Oct 16, 2025, 03:54 AM UTC

    We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed

  2. monitoring Oct 16, 2025, 04:29 AM UTC

    A fix has been implemented and we are running a sanity check at our end.

  3. resolved Oct 16, 2025, 04:50 AM UTC

    This incident has been resolved. We will share an RCA once the postmortem is complete.

Read the full incident report →

Minor October 15, 2025

Delay in Processing of Call Recordings

Detected by Pingoru
Oct 15, 2025, 11:19 AM UTC
Resolved
Oct 14, 2025, 07:10 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 15, 2025, 11:19 AM UTC

    Between October 14, 2025, 12:10 AM PT and October 15, 2025, 3:00 AM PT, select Call AI customers experienced a delay in the processing of call recordings. Impact: 1. Call recordings generated during this period were temporarily not visible on the Call Listing page. What Continued to Work: 1. All recordings captured before the incident window remained accessible on the Call Listing page. 2. For calls recorded during the incident, Recording Ready emails were successfully sent to end users, allowing access to the recordings via the email links. We are conducting a post-incident analysis to identify the root cause. A detailed Root Cause Analysis (RCA) report will be shared once the investigation is complete.

Read the full incident report →

Minor September 24, 2025

High Error Rate in In-Platform Analytics

Detected by Pingoru
Sep 24, 2025, 09:01 AM UTC
Resolved
Sep 24, 2025, 10:09 AM UTC
Duration
1h 8m
Affected: In-Platform Analytics
Timeline · 4 updates
  1. investigating Sep 24, 2025, 09:01 AM UTC

    We're currently experiencing an high error rate in our in-platform analytics and are actively investigating the root cause to restore full functionality.

  2. identified Sep 24, 2025, 09:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2025, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 10:09 AM UTC

    A fix has been applied, and the incident has been resolved. We are continuing to monitor this closely.

Read the full incident report →

Notice September 12, 2025

Security Update: Not Impacted by Salesloft Drift Data Breach

Detected by Pingoru
Sep 12, 2025, 02:42 PM UTC
Resolved
Sep 12, 2025, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 12, 2025, 02:42 PM UTC

    Mindtickle was not impacted by the Salesloft Drift data breach, and no customer data was compromised. Mindtickle does not use or integrate with the Drift platform or any other Salesloft products. Our systems, including those that integrate with Salesforce, have not been compromised or pose a similar risk to the Salesloft Drift incident. We are proactively reviewing our third-party vendors and sub-processors. To date, we have not received any notification of incidents or data breaches from any of these third parties. We'll continue to actively monitor for any potential impact and provide updates as appropriate. For questions regarding this update, please contact [email protected].

Read the full incident report →