Incorrect calculation of Tax and NI for employees with absences linked to payroll

Update timeline

1. identified May 20, 2024, 10:10 AM UTC

   A Category A incident has been raised after identifying an issue causing incorrect calculation of Tax and National Insurance for employees with absences linked to payroll. Our development team is actively working on a resolution to address this issue promptly and ensure accurate calculations moving forward. We are prioritising the development and testing of a fix to rectify this issue and aim to release it at the earliest opportunity.

2. identified May 20, 2024, 01:17 PM UTC

   We are actively working towards resolving this issue and our goal is to deploy the fix today.

3. identified May 20, 2024, 07:52 PM UTC

   The development team is continuing their efforts to resolve the issue. Progress is being made, and we are on track to have the issue resolved tomorrow morning.

4. identified May 21, 2024, 03:28 PM UTC

   We have released a fix to correct Tax and National Insurance calculations affected by absences. This update will be automatically applied to all customer systems. To ensure the accuracy of payslip values, absences will need to be recalculated. An automatic recalculation of absences is scheduled to occur after hours on 21/05/2024. If an urgent recalculation is required before then, it can be manually triggered by the customer within the absence policy screen.

5. monitoring May 21, 2024, 03:28 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved May 21, 2024, 06:54 PM UTC

   Further to the release of the fix for Tax and National Insurance calculations affected by absences. The automatic recalculation of payroll items to reflect the fix has now been completed for all customers. This means that the corrected calculations have been applied, and payslip values accurately reflect the updated Tax and National Insurance deductions accounting for any absences.