MHR People First incident
Some Time claims not being paid where costing fields are populated (Defect 1815353)
Resolved after 1 day 1 hour, affecting Payroll, on August 27, 2024.
Please be aware of an issue that has been identified within our system. This has been logged as Defect Reference 1815353 Specifically, some Time records have not been sent through to Payroll when certain costing fields—such as Department, Financial Reference Number, Internal Location, or Job Title—have been entered. This issue affects any time records entered after August 6th. Please note that time records without data in these specific fields are not impacted. Resolution and Next Steps: • Fix in Progress: Our team has identified the root cause of the issue, and a fix is targeted for release on 28/08/2024 • Customer Communication: We will be contacting any customers directly who have been impacted by this issue. However, if you believe your records might be affected, we encourage you to raise a case with our Service Desk for immediate assistance. We apologise for any inconvenience this may cause and are committed to resolving this issue promptly. Please feel free to reach out to our Service Desk team if you have any questions or need further assistance.
Affected components
Update timeline
- identified Aug 27, 2024, 12:29 PM UTC
Please be aware of an issue that has been identified within our system. This has been logged as Defect Reference 1815353 Specifically, some Time records have not been sent through to Payroll when certain costing fields—such as Department, Financial Reference Number, Internal Location, or Job Title—have been entered. This issue affects any time records entered after August 6th. Please note that time records without data in these specific fields are not impacted. Resolution and Next Steps: • Fix in Progress: Our team has identified the root cause of the issue, and a fix is targeted for release on 28/08/2024 • Customer Communication: We will be contacting any customers directly who have been impacted by this issue. However, if you believe your records might be affected, we encourage you to raise a case with our Service Desk for immediate assistance. We apologise for any inconvenience this may cause and are committed to resolving this issue promptly. Please feel free to reach out to our Service Desk team if you have any questions or need further assistance.
- resolved Aug 28, 2024, 02:23 PM UTC
A hot fix has now been deployed to UK and EU production
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