MHR People First incident
New User Activation Email links going to the wrong URL
Resolved after 3 hours 36 minutes, affecting UK Application, on August 30, 2024.
This incident has now been resolved. For any users that did encounter the issue, a resend of the activation account will now send out the correct URL for the new user to follow.
Affected components
Update timeline
- investigating Aug 30, 2024, 12:12 PM UTC
Please be aware of an issue that has been identified within our system. It has been identified that new user activation emails have the wrong URL so when a user clicks on the link it sends users to the Whoops Error page on People First. We are currently investigating this issue and updates will be sent out in due course. We apologise for any inconvenience this may cause and are committed to resolving this issue promptly. Please feel free to reach out to our Service Desk team if you have any questions or need further assistance.
- identified Aug 30, 2024, 02:03 PM UTC
The issue has been identified and a fix is currently being implemented. We are looking to get a fix out to all customers by the end of today.
- resolved Aug 30, 2024, 03:48 PM UTC
This incident has now been resolved. For any users that did encounter the issue, a resend of the activation account will now send out the correct URL for the new user to follow.
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