Resolved after 10 days 6 hours, affecting Payroll, on January 14, 2025.
A fix for this issue will be include in the next People First release. We will continue to monitor for impact and provide customer support as required.
Affected components
Update timeline
- identified Jan 14, 2025, 02:43 PM UTC
We are aware of an issue with the EPS submission process, which is resulting in incorrect figures being produced. Our team are treating this as a priority and actively working to implement a fix. We will provide an update with the expected resolution timescales as soon as possible. In the meantime, there is a workaround available where the figures can be manually adjusted to ensure there are no blockers to meeting statutory deadlines. If you are impacted by this issue and require support with the workaround, please do not hesitate to contact our team.
- monitoring Jan 16, 2025, 01:06 PM UTC
A fix for this issue will be include in the next People First release. We will continue to monitor for impact and provide customer support as required.
- resolved Jan 24, 2025, 08:48 PM UTC
This incident has been resolved.
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