MHR People First incident
People First Incident Production Payroll Calculations Issue
Resolved after 9 days 23 hours, affecting UK Application and EU Application and 1 more, on January 21, 2025.
A fix was released to Production on Monday evening that should have resolved this issue. Apologies for any inconvenience caused.
Affected components
Update timeline
- investigating Jan 21, 2025, 02:36 PM UTC
Payroll customers are unable to stop calculations from performing checks, hindering the ability to closedown their payrolls. Next update will be at 4pm today.
- identified Jan 21, 2025, 03:59 PM UTC
A fix has been identified and the timescales to implement the fix will now be determined. Next update will be early tomorrow morning.
- identified Jan 22, 2025, 10:19 AM UTC
The plan is to still implement a fix and the timescales will be confirmed today. Any customers experiencing payroll issues should contact the service desk and these will be dealt with at the highest priority to ensure payroll runs are not impacted. Apologies for any inconvenience caused.
- identified Jan 22, 2025, 02:06 PM UTC
The plan is to implement a fix tomorrow evening after thorough testing has completed. Any customers experiencing payroll issues should contact the service desk and these issues will be dealt with at the highest priority to ensure payroll runs are not impacted.
- identified Jan 23, 2025, 10:11 AM UTC
Testing for the fix is still in progress today, so the earliest the fix will be put in place is Friday evening. Apologies for any inconvenience that this causes. Any customers experiencing payroll issues should contact the service desk and these issues will be dealt with at the highest priority to ensure payroll runs are not impacted.
- identified Jan 24, 2025, 02:02 PM UTC
Testing for the fix is still in progress, so the earliest the fix will be put in place is Monday evening. Apologies for any inconvenience that this is causing. Any customers experiencing payroll issues should contact the service desk and these issues will be dealt with at the highest priority to ensure payroll runs are not impacted.
- identified Jan 28, 2025, 09:50 AM UTC
A fix was released to Production on Monday evening that should have resolved this issue. Apologies for any inconvenience caused.
- resolved Jan 31, 2025, 02:18 PM UTC
This incident has been resolved.
Your product runs on more than MHR People First
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services