Resolved after 2 days 19 hours, affecting UK Application, on April 22, 2025.
The temporary removal of the "Out of Office" tile means the issue has been contained and will no longer impact your environments. With this in mind, we have closed the incident. Our teams are continuing to work on a permanent solution so that the "Out of Office" tile can be reinstated as soon as possible. We will provide an update when the tile has been restored - we hope to have this in place by 16th May 2025 and will keep you updated on the progress.
Affected components
Update timeline
- investigating Apr 22, 2025, 03:35 PM UTC
We are aware some customers are experiencing performance issues and we are working to resolve the problem.
- identified Apr 23, 2025, 09:28 AM UTC
The root cause has been identified and a temporary workaround is targeted for today.
- identified Apr 23, 2025, 11:26 AM UTC
The issue has been identified as when a manager has 100+ direct reports. This is causing an issue with the "Out of Office" tile and subsequently impacting system performance. As a temporary measure to mitigate the issue, the "Out of Office" tile will be removed from both the "Home" and "My Team" pages today, while we work with urgency on a permanent fix. We have an incident team working on the immediate fix and we hope to provide an update by 4pm on Wednesday 23 April 2025. We apologise for any inconvenience and appreciate your patience as we look to resolve the issue. MHR Team.
- identified Apr 23, 2025, 01:41 PM UTC
We are preparing to remove the "Out of Office" title from the "Home" and "My Team" pages soon.
- identified Apr 23, 2025, 04:58 PM UTC
The temporary measure of removing the "Out of Office" tile from both the "Home" and "My Team" pages has successfully been rolled out into your People First environment. Our incident team continue to work on a permanent solution so the "Out of Office" tile can be reinstated. We appreciate your patience as we look to resolve this.
- monitoring Apr 24, 2025, 10:08 AM UTC
Our incident team continue to work on a permanent solution so the "Out of Office" tile can be reinstated. We appreciate your patience as we look to resolve this.
- resolved Apr 25, 2025, 11:04 AM UTC
The temporary removal of the "Out of Office" tile means the issue has been contained and will no longer impact your environments. With this in mind, we have closed the incident. Our teams are continuing to work on a permanent solution so that the "Out of Office" tile can be reinstated as soon as possible. We will provide an update when the tile has been restored - we hope to have this in place by 16th May 2025 and will keep you updated on the progress.
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