Resolved after 7 days 5 hours, affecting UK Application and UK API and 1 more, on July 11, 2025.
We would like to inform you that the incident is now being closed with system performance having remained stable over the past week. Mitigations have been implemented and we will continue to actively monitor performance to ensure ongoing stability. If you have any questions or continue to experience issues, please reach out to our support team.
Affected components
Update timeline
- investigating Jul 11, 2025, 09:37 AM UTC
We are currently investigating a performance issue within the People First Platform, focusing on identifying its root cause and implementing necessary optimisations to enhance user experience. We will keep you updated on our progress and any developments as we work to resolve this issue.
- investigating Jul 11, 2025, 11:16 AM UTC
We are continuing to investigate the issue, the platform does has now stabilised. Some users may still experience drops in performance. If support is required please raise a case with our Service Desk. When raising a case, please reference PF-110725.
- investigating Jul 11, 2025, 12:01 PM UTC
The platform has now stabilised, and key services are operational. However, we are aware that some remaining minor service degradation may be affecting a limited number of users, and we are actively monitoring the situation. Our Engineering teams are continuing to investigate these residual issues to establish the cause to support a full resolution of services. If you are still encountering any ongoing or critical issues, please raise a case via our support portal and reference PF-110725 so we can prioritise your enquiry.
- monitoring Jul 11, 2025, 03:17 PM UTC
We would like to provide an update regarding todays performance issues on the People First Platform. The platform has now stabilised, and key services are operational. Our Engineering teams are continuing to investigate and monitor the situation. If you are still encountering any ongoing or critical issues, please raise a case via our support portal and reference PF-110725 so we can prioritise your enquiry.
- monitoring Jul 11, 2025, 03:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 18, 2025, 03:28 PM UTC
We would like to inform you that the incident is now being closed with system performance having remained stable over the past week. Mitigations have been implemented and we will continue to actively monitor performance to ensure ongoing stability. If you have any questions or continue to experience issues, please reach out to our support team.
Your product runs on more than MHR People First
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services