Resolved after 2 hours 21 minutes, affecting UK Application and UK API, on September 9, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 09, 2025, 02:14 PM UTC
We are currently investigating a performance issue within the People First Platform, focusing on identifying its root cause and implementing necessary optimisations to enhance user experience. We will keep you updated on our progress and any developments as we work to resolve this issue.
- identified Sep 09, 2025, 02:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 09, 2025, 02:45 PM UTC
We believe that we have identified a cause for these performance issues and are in the process of implementing actions to mitigate this.
- monitoring Sep 09, 2025, 04:26 PM UTC
We enabled mitigations and scaling to improve performance at 16:00 and processing has now returned to normal levels. We will continue to investigate the root cause of these issues.
- monitoring Sep 09, 2025, 04:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 09, 2025, 04:35 PM UTC
This incident has been resolved.
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