Resolved after 5 hours 43 minutes, affecting UK Application and UK API, on January 28, 2026.
The performance has returned to normal and the system has remained stable. This incident has now been closed.
Affected components
Update timeline
- investigating Jan 28, 2026, 11:30 AM UTC
We are currently investigating a performance issue within the People First Platform, focusing on identifying its root cause and implementing necessary optimisations to enhance user experience. We will keep you updated on our progress and any developments as we work to resolve this issue.
- identified Jan 28, 2026, 11:33 AM UTC
We are currently investigating the root cause of performance degradation. We have scaled to platform to mitigate the issue until the cause can be resolved.
- monitoring Jan 28, 2026, 12:23 PM UTC
Performance should be be starting to return to normal and we are continuing to scale to ensure processing is continuing be prioritised. We will continue to monitor performance and root cause investigations are ongoing.
- investigating Jan 28, 2026, 02:11 PM UTC
We are still seeing some issues with initial login being slow which is currently under investigation and we are currently implementing mitigations. If you are processing payroll, these processed are un affected and all calculation messages have now been processed.
- monitoring Jan 28, 2026, 03:21 PM UTC
The platform has now stabilised following the implementation of mitigations with reports of performance now being back to normal. We are continuing to monitor closely
- resolved Jan 28, 2026, 05:14 PM UTC
The performance has returned to normal and the system has remained stable. This incident has now been closed.
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