Resolved after 1 day 17 hours, affecting UK Application and UK API, on July 7, 2026.
People First UK Production environment is now available following mitigations actions at 15:55 UK Time. We are continuing to monitor and investigate the cause of this issue with our service partners.
Affected components
Update timeline
- investigating Jul 07, 2026, 02:53 PM UTC
We're currently investigating an issue that's impacting UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.
- monitoring Jul 07, 2026, 03:05 PM UTC
We have put mitigations in place to restore service availability although performance may still be degraded. We are continuing to monitor the situation and investigate the root cause.
- monitoring Jul 07, 2026, 03:31 PM UTC
People First UK Production environment is now available following mitigations actions at 15:55 UK Time. We are continuing to monitor and investigate the cause of this issue with our service partners.
- resolved Jul 09, 2026, 08:17 AM UTC
This incident has been resolved.
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