MessageMedia experienced a minor incident on November 7, 2025 affecting The Hub, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
The Hub
Update timeline
- investigating Nov 07, 2025, 12:46 PM UTC
We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.
- investigating Nov 07, 2025, 01:21 PM UTC
We are continuing to investigate this issue.
- identified Nov 07, 2025, 01:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 07, 2025, 02:08 PM UTC
The issue has been resolved, and full functionality has been restored. We’ll continue to monitor the service to ensure stability.
- resolved Nov 07, 2025, 02:47 PM UTC
The issue has been resolved.