MessageMedia experienced a minor incident on October 31, 2025 affecting SMPP, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
SMPP
Update timeline
- investigating Oct 31, 2025, 12:03 AM UTC
We are writing to inform you that we are currently facing a service degradation on the MessageMedia platform, causing a small subset of MT messages to fail. Impact: A small subset of MT messages may fail to deliver.
- monitoring Oct 31, 2025, 12:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2025, 04:03 AM UTC
This incident has been resolved.