MessageMedia incident

Outbound messages stuck enroute for Bell Canada

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on October 20, 2025 affecting REST API, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:03 PM UTC
Resolved
Oct 20, 2025, 06:35 PM UTC
Duration
2h 31m
Detected by Pingoru
Oct 20, 2025, 04:03 PM UTC

Affected components

REST API

Update timeline

  1. investigating Oct 20, 2025, 04:03 PM UTC

    We are currently investigating an issue for outbound traffic from Bell Canada being stuck enroute. Messages in detailed reports will show that the messages are currently enroute but fail to deliver without a source number being selected.

  2. investigating Oct 20, 2025, 04:32 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 06:35 PM UTC

    This incident has been resolved.