MessageMedia incident

Platform Degradation - MMS

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on November 4, 2025 affecting REST API, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 05:15 PM UTC
Resolved
Nov 04, 2025, 08:46 PM UTC
Duration
3h 31m
Detected by Pingoru
Nov 04, 2025, 05:15 PM UTC

Affected components

REST API

Update timeline

  1. investigating Nov 04, 2025, 05:15 PM UTC

    We are currently experiencing a platform degradation impacting MMS traffic. Impact: Customers may observe delayed MMS for 10DLC, TFN and Short Codes. Incident Start Time: 2025-11-04 13:05 UTC We will provide further updates as soon as more information is available.

  2. monitoring Nov 04, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 08:46 PM UTC

    This incident has been resolved.