MessageMedia incident

Error upon entering credentials when logging in

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on October 15, 2025 affecting The Hub, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 04:17 PM UTC
Resolved
Oct 15, 2025, 05:30 PM UTC
Duration
1h 13m
Detected by Pingoru
Oct 15, 2025, 04:17 PM UTC

Affected components

The Hub

Update timeline

  1. investigating Oct 15, 2025, 04:17 PM UTC

    We are currently investigating an issue in which users are reporting an error upon logging in stating, "Oh no! something unforseen happened. Contact support if the issue persists. "Invalid 'sdkKey' value"

  2. investigating Oct 15, 2025, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 15, 2025, 05:12 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 15, 2025, 05:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 15, 2025, 05:30 PM UTC

    This incident has been resolved.