Meltwater Outage History

Meltwater had 41 outages in the last 2 years totaling 766h 25m of downtime — averaging 1.7 incidents per month.

There were 41 Meltwater outages since May 7, 2025 totaling 766h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.meltwater.com

Minor August 6, 2025

Delay in Engagement Metrics

Detected by Pingoru: Aug 06, 2025, 07:59 AM UTC
Resolved: Aug 08, 2025, 03:04 PM UTC
Duration: 2d 7h

Affected: ApplicationReports

Timeline · 3 updates

investigating Aug 06, 2025, 07:59 AM UTC

We are currently experiencing delays in retrieving the latest Engagement metrics, including Social Echo data for all content. Engineering is aware of the issue and is currently working on fixing it. We apologize for the inconvenience and thank you for your patience.
monitoring Aug 07, 2025, 02:56 PM UTC

Our Engineering team has resolved the issue that was causing delays in Engagement metrics. The latest engagement data is now fully updated on the platform.We will continue to monitor and provide updates accordingly. Thank you for your patience.
resolved Aug 08, 2025, 03:04 PM UTC

After a period of monitoring, this issue is now resolved. Engagement data continues to flow into the platform as expected.

Read the full incident report →

Minor August 1, 2025

NLA Eclips Data Disruption

Detected by Pingoru: Aug 01, 2025, 08:32 PM UTC
Resolved: Aug 12, 2025, 07:59 AM UTC
Duration: 10d 11h

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating Aug 01, 2025, 08:32 PM UTC

We are currently experiencing an issue in receiving NLA Eclips since Aug 1 at 10:20 UTC. Our Engineering team is currently investigating this issue. We apologize for any inconvenience caused and thank you for your patience.
monitoring Aug 11, 2025, 03:00 PM UTC

Our third-party provider has resolved the issue affecting NLA Eclips, and content is now streaming back into the platform. Some customers may experience a delay in certain content while we process the backfill. We will continue to monitor and provide updates accordingly.
resolved Aug 12, 2025, 07:59 AM UTC

After a period of monitoring this issue is now resolved. NLA Eclips content is now flowing into the platform as expected. Thank you for your patience.

Read the full incident report →

Major July 21, 2025

Explore Search Filtering issue

Detected by Pingoru: Jul 21, 2025, 11:04 AM UTC
Resolved: Jul 22, 2025, 05:07 AM UTC
Duration: 18h 2m

Affected: Search

Timeline · 3 updates

investigating Jul 21, 2025, 11:04 AM UTC

We are currently experiencing an issue where filters applied to Explore searches are not updating the results in the search. Our Engineering team is currently investigating. We apologize for any inconvenience caused, and we will provide updates accordingly.
monitoring Jul 21, 2025, 12:35 PM UTC

Our Engineering team has identified and resolved the issue with Explore Filters. The Filter set is currently working as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
resolved Jul 22, 2025, 05:07 AM UTC

After a period of monitoring, this issue is now resolved. The Explore Filter set is working as expected. Thank you for your patience.

Read the full incident report →

Major July 16, 2025

Meltwater Engage Threads Issue

Detected by Pingoru: Jul 16, 2025, 08:41 PM UTC
Resolved: Jul 21, 2025, 05:04 AM UTC
Duration: 4d 8h

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating Jul 16, 2025, 08:41 PM UTC

We are currently experiencing an issue in Engage Publish and Conversations with Threads. Users may experience post failures in Publish and issues responding to comments in Conversations. Our Engineering team is currently investigating. We apologize for any inconvenience caused and we will provide updates accordingly.
monitoring Jul 18, 2025, 03:31 PM UTC

Our Engineering team has confirmed with our Third Party Provider that the issue with Engage Threads has been resolved and is currently working as expected in Publish and Conversations. We will continue to monitor and provide updates accordingly. Thank you for your patience.
resolved Jul 21, 2025, 05:04 AM UTC

After a period of monitoring, this issue is now resolved. Engage continues to function as expected.

Read the full incident report →

Minor July 3, 2025

Delay in Premium Content

Detected by Pingoru: Jul 03, 2025, 05:43 AM UTC
Resolved: Jul 04, 2025, 07:52 AM UTC
Duration: 1d 2h

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating Jul 03, 2025, 05:43 AM UTC

We are currently experiencing a delay with Premium Content. Users may observe missing or delayed search results for this content. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
identified Jul 03, 2025, 06:41 PM UTC

The delayed Premium Content has now been updated and the platform is working as expected. We will continue to monitor the situation closely and provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
resolved Jul 04, 2025, 07:52 AM UTC

This issue with Premium Content delay has been resolved now and the platform is working as expected.

Read the full incident report →

Minor July 2, 2025

Delay in YouTube data

Detected by Pingoru: Jul 02, 2025, 02:48 AM UTC
Resolved: Jul 02, 2025, 10:55 AM UTC
Duration: 8h 6m

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating Jul 02, 2025, 02:48 AM UTC

We are currently experiencing an issue receiving public YouTube data. This may impact the Explore data. Our Engineering teams are currently investigating the issue. We apologize for any inconvenience caused, and thank you for your patience.
monitoring Jul 02, 2025, 07:16 AM UTC

Our Engineering team has completed backfilling the YouTube content. We will continue to monitor and provide updates accordingly.
resolved Jul 02, 2025, 10:55 AM UTC

After a period of monitoring, this issue is now resolved. Youtube content is flowing in as expected.

Read the full incident report →

Critical June 23, 2025

Explore Search Degradation

Detected by Pingoru: Jun 23, 2025, 08:06 AM UTC
Resolved: Jun 24, 2025, 08:56 AM UTC
Duration: 1d

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating Jun 23, 2025, 08:06 AM UTC

We are currently experiencing an issue where Explore saved searches are not visible to users. Our Engineering team is actively investigating the cause and working to resolve it as soon as possible. We apologize for any inconvenience caused, and thank you for your patience.
monitoring Jun 23, 2025, 08:43 AM UTC

Our Engineering team has identified and resolved the issue with Explore saved searches. Saved searches should now be visible and functioning as expected. We will continue to monitor the application and provide updates accordingly.
resolved Jun 24, 2025, 08:56 AM UTC

After a period of monitoring, this issue is now resolved. Explore saved searches continues to function as expected.

Read the full incident report →

Major June 16, 2025

MI Export Delays

Detected by Pingoru: Jun 16, 2025, 08:04 PM UTC
Resolved: Jun 17, 2025, 04:08 AM UTC
Duration: 8h 3m

Affected: ApplicationReports

Timeline · 3 updates

investigating Jun 16, 2025, 08:04 PM UTC

We are currently experiencing issues with the export functionality in our application. Users may experience significant delays or failures when attempting to export data from the application. Our Engineering team is aware of this issue and is actively investigating. We apologize for any inconvenience caused by this issue and will provide updates accordingly.
monitoring Jun 16, 2025, 09:24 PM UTC

Our Engineering team has identified the root cause of the export delay and failure. The application's export function is now working as expected. The team will continue to closely monitor the situation. Thank you for your patience.
resolved Jun 17, 2025, 04:08 AM UTC

After a period of monitoring, we can confirm that the issue causing export delays and failures in the application has been fully resolved.

Read the full incident report →

Major June 12, 2025

Meltwater Engage Issues

Detected by Pingoru: Jun 12, 2025, 08:43 PM UTC
Resolved: Jun 13, 2025, 11:46 AM UTC
Duration: 15h 2m

Affected: ApplicationSearchReports

Timeline · 4 updates

investigating Jun 12, 2025, 08:43 PM UTC

We are currently experiencing issues within the Media Intelligence platform. Users may encounter problems publishing YouTube content in Engage as well as failures replying in Conversations to Google Business and YouTube comments. Our Engineering team is actively investigating, and the issue appears to be related to instability with one of our third-party providers. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
investigating Jun 13, 2025, 01:06 AM UTC

Our Engineering team is still working with our third-party provider to resolve this issue. Some users may continue to encounter problems publishing YouTube content in Engage, as well as failures replying in Conversations to Google Business and YouTube comments. We apologize for the inconvenience and will continue to provide updates accordingly.
monitoring Jun 13, 2025, 02:42 AM UTC

The issue affecting publishing to YouTube in Engage and replying to Google Business and YouTube comments in Conversations has been resolved. Our Engineering team will continue to monitor the platform to ensure stability. Thank you for your patience.
resolved Jun 13, 2025, 11:46 AM UTC

Engage publishing to YouTube and replying to Google Business continues to work as expected.

Read the full incident report →

Minor June 10, 2025

MI Application Login Issue

Detected by Pingoru: Jun 10, 2025, 06:08 PM UTC
Resolved: Jun 10, 2025, 09:18 PM UTC
Duration: 3h 9m

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating Jun 10, 2025, 06:08 PM UTC

We are currently investigating an issue affecting login to the MI application. Some users are being unexpectedly prompted to scan a QR code, which is preventing successful access. Our Engineering team is actively working to identify the root cause and implement a resolution. We will provide further updates as they become available. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
identified Jun 10, 2025, 06:19 PM UTC

The login issue affecting the MI application has now been resolved. Users should no longer be prompted to scan a QR code and can log in as expected. We will continue to monitor the situation to ensure stability. Thank you for your patience while we worked to restore access.
resolved Jun 10, 2025, 09:18 PM UTC

After a period of monitoring, we can confirm that the login issue affecting the MI application has been fully resolved. Users are able to log in without being prompted for additional authentication, and the system is operating normally.

Read the full incident report →

Critical June 4, 2025

Outreach Issues

Detected by Pingoru: Jun 04, 2025, 07:48 PM UTC
Resolved: Jun 05, 2025, 08:45 PM UTC
Duration: 1d

Affected: ApplicationSearchReports

Timeline · 6 updates

investigating Jun 04, 2025, 07:48 PM UTC

We are currently experiencing issues with the Outreach application. Some users may encounter problems loading media lists, creating outreach emails, and viewing previous distributions. Our Engineering team is actively investigating the issue. We apologize for the inconvenience and will provide updates as soon as more information becomes available.
identified Jun 04, 2025, 09:35 PM UTC

Our engineering team has identified the issue and reached out to our third party vendor to have them correct the problem. The Outreach application is now functioning properly. We will continue to monitor the application and provide updates accordingly.
investigating Jun 05, 2025, 01:43 AM UTC

We are currently investigating this issue.
investigating Jun 05, 2025, 01:43 AM UTC

Engineering continues to investigate the issues affecting the Outreach application. Some users may continue to experience issues with loading media lists, creating outreach emails, and viewing previous distributions. We apologize for the inconvenience and will continue to provide updates accordingly.
monitoring Jun 05, 2025, 04:46 AM UTC

Our Engineering team has identified and resolved the issue with the Outreach application. Users are now able to load media lists, create and send Outreach emails, and view previous distributions as expected. We will continue to monitor the application and provide updates accordingly.
resolved Jun 05, 2025, 08:45 PM UTC

After a period of monitoring, this issue is now resolved. The Outreach application continues to function as expected.

Read the full incident report →

Major June 3, 2025

Intermittent issues with Explore

Detected by Pingoru: Jun 03, 2025, 12:55 PM UTC
Resolved: Jun 04, 2025, 02:36 PM UTC
Duration: 1d 1h

Affected: Reports

Timeline · 3 updates

investigating Jun 03, 2025, 12:55 PM UTC

We are currently experiencing intermittent issues with Explore searches not loading as expected. Our engineering team is actively investigating the cause. We apologize for the inconvenience and will provide updates as soon as we have more information.
monitoring Jun 03, 2025, 05:01 PM UTC

The issue affecting Explore has been addressed by our Engineering team and the platform is operating as expected. We will continue to monitor the application and provide updates accordingly.
resolved Jun 04, 2025, 02:36 PM UTC

After a period of monitoring, this issue is now resolved. Explore continues to function as expected.

Read the full incident report →

Critical May 21, 2025

Engage Degradation

Detected by Pingoru: May 21, 2025, 08:19 AM UTC
Resolved: May 22, 2025, 09:36 AM UTC
Duration: 1d 1h

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating May 21, 2025, 08:19 AM UTC

We are currently experiencing issues with Engage. This impacts Publish, Conversations and Owned Connections. Users may experience issues with loading and interacting with these components. Engineering is aware of this and is currently investigating. We apologize for any inconvenience caused and we will provide updates accordingly.
monitoring May 21, 2025, 10:52 AM UTC

The issue affecting Engage has been addressed by our Engineering team and the platform is operating as expected. We will continue to monitor and provide updates accordingly.
resolved May 22, 2025, 09:36 AM UTC

After a period of monitoring, this issue is now resolved. Engage continues to function as expected.

Read the full incident report →

Major May 20, 2025

Kinetiq Radio Content Degradation

Detected by Pingoru: May 20, 2025, 03:13 AM UTC
Resolved: May 20, 2025, 03:17 PM UTC
Duration: 12h 3m

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating May 20, 2025, 03:13 AM UTC

We are experiencing an issue receiving the latest Kinetiq Radio content. We have reached out to our third-party vendor regarding the same and we are working with them. We apologize for any inconvenience caused, and thank you for your patience.
investigating May 20, 2025, 06:43 AM UTC

Our Engineering team is still working with our third-party provider to resolve this issue. We apologize for any inconvenience caused, and we will provide updates accordingly.
resolved May 20, 2025, 03:17 PM UTC

After a period of monitoring, this issue is now resolved. Kinetiq Radio content continues to flow into the platform as expected.

Read the full incident report →

Major May 8, 2025

Tagging Degradation

Detected by Pingoru: May 08, 2025, 09:44 PM UTC
Resolved: May 14, 2025, 01:13 PM UTC
Duration: 5d 15h

Affected: ApplicationSearchReports

Timeline · 4 updates

investigating May 08, 2025, 09:44 PM UTC

We are currently experiencing an issue with applying tags from Explore, Daily digest, Monitor, Newsfeed and Newsletter tabs. Our engineering team is aware of the issue and are investigating at the moment. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
investigating May 09, 2025, 01:11 AM UTC

Engineering continues to work towards resolving this issue. Users may still be experiencing an issue with applying tags from Explore, Daily digest, Monitor, Newsfeed and Newsletter tabs. We will continue to monitor this issue closely and provide updates accordingly.
monitoring May 09, 2025, 03:03 PM UTC

Engineering has fixed the tagging of content issue and the application is now working as expected. We will continue to monitor and provide updates accordingly.
resolved May 14, 2025, 01:13 PM UTC

After a period of monitoring, this issue is now resolved. Tagging functionality continues to work as expected.

Read the full incident report →

Major May 7, 2025

Issues with opening Premium article

Detected by Pingoru: May 07, 2025, 09:52 AM UTC
Resolved: May 08, 2025, 02:32 PM UTC
Duration: 1d 4h

Affected: SearchReports

Timeline · 4 updates

investigating May 07, 2025, 09:52 AM UTC

We are currently experiencing issues with opening Premium Content articles from the platform, newsletter and daily digest. Our engineering team is aware of the issue and are investigating at the moment. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
investigating May 07, 2025, 11:07 PM UTC

Engineering continues to work towards resolving this issue. Users may still experience an issue with opening premium content via Monitor. We will continue to monitor this issue closely and provide updates accordingly.
monitoring May 08, 2025, 04:03 AM UTC

Our Engineering team has resolved the issue affecting Premium Content. All Premium Content continues to open from the platform as expected. We will continue to monitor and provide updates accordingly.
resolved May 08, 2025, 02:32 PM UTC

After a period of monitoring, this issue is now resolved. Users are able to access Premium Content as expected.

Read the full incident report →