Meltwater Outage History
Meltwater is up right nowPingoru has recorded 50 incidents for Meltwater: 36 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 120 of 720 (17%) |
| May 2026 | 2 | 74 of 744 (10%) |
| June 2026 | 8 | 172 of 720 (24%) |
| July 2026 | 3 | 133 of 744 (18%) |
| August 2026 | 8 | 280 of 744 (38%) |
| September 2026 | 1 | 28 of 720 (4%) |
| October 2026 | 1 | 26 of 591 (4%) |
Incidents, newest first
Minor February 10, 2026 Broadcast Content Delay 23h 24m Search, Reports
Started Feb 10, 2026, 11:57 PM UTC· resolved Feb 11, 2026, 11:21 PM UTC
- investigating Feb 10, 2026, 11:57 PM UTC
We are experiencing a delay in receiving broadcast content. Our Engineering team is currently investigating and working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.
- monitoring Feb 11, 2026, 10:59 AM UTC
Our Engineering team has resolved the underlying issue affecting broadcast content and has processed the backlog. We will continue to monitor and provide updates accordingly.
- resolved Feb 11, 2026, 11:21 PM UTC
After a period of monitoring, this issue is now resolved. Broadcast content continues to flow into the platform as expected
Critical February 5, 2026 Explore degradation 1d 1h Application, Search, Reports
Started Feb 05, 2026, 03:56 PM UTC· resolved Feb 06, 2026, 05:09 PM UTC
- investigating Feb 05, 2026, 03:56 PM UTC
We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them, including Mira. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
- investigating Feb 05, 2026, 08:27 PM UTC
Our Engineering team continues to investigate the issue affecting Explore searches. Users may still experience issues when performing searches or using features that rely on them, including Mira. We apologize for the inconvenience and thank you for your patience.
- monitoring Feb 06, 2026, 09:57 AM UTC
Our Engineering team has identified the issue, and Explore searches are currently working as expected. We will continue to monitor and provide updates accordingly.
- resolved Feb 06, 2026, 05:09 PM UTC
After a period of monitoring this issue is resolved. Explore searches are working as expected. Thank you for your patience.
Minor January 29, 2026 Users unable to access articles from Digest and Newsletter 5d Application, Search, Reports
Started Jan 29, 2026, 01:05 PM UTC· resolved Feb 03, 2026, 01:23 PM UTC
- investigating Jan 29, 2026, 01:05 PM UTC
An issue has been identified where article links in the Digest Report and Newsletter are not opening and causing an error, preventing access to content. Our engineering team is aware of the issue and is actively investigating. We will continue to provide updates as they become available. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 29, 2026, 07:45 PM UTC
Our Engineering team has identified and resolved the issue with opening article links from Digest Reports and Newsletters. All Newsletters and Digest Reports will be working as expected going forward. Digest Reports and Newsletters sent between ~9:00 - 19:15 UTC may still show a warning, but no action is required on your end and there is no security risk to your account or data. We apologize for the inconvenience and will continue to monitor the situation. Thank you for your patience.
- monitoring Jan 29, 2026, 08:58 PM UTC
Our Engineering team has identified and resolved the issue with opening article links from Digest Reports and Newsletters. All Newsletters and Digest Reports will be working as expected going forward. Links from Digest Reports and Newsletters may still show a warning when opened on Chrome, but no action is required on your end and there is no security risk. We apologize for the inconvenience and will continue to monitor the situation. Thank you for your patience.
- resolved Feb 03, 2026, 01:23 PM UTC
After a period of monitoring the issue is fully resolved. Opening links from Digest Reports and Newsletters are working as expected. Thank you for your patience.
Minor December 1, 2025 Explore and Analytics Degradation 1d 23h Application, Search, Reports
Started Dec 01, 2025, 05:38 PM UTC· resolved Dec 03, 2025, 04:39 PM UTC
- investigating Dec 01, 2025, 05:38 PM UTC
We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
- monitoring Dec 01, 2025, 07:08 PM UTC
Our Engineering team has resolved this issue. Explore and Analytics are now functioning as expected. We will continue to monitor performance closely and provide updates as needed. Thank you for your patience and understanding.
- resolved Dec 03, 2025, 04:39 PM UTC
After a period of monitoring, this issue is now resolved. Explore searches continue to function as expected. Thank you for your patience.
Minor October 29, 2025 Intermittent Explore and Analytics Degradation 16d 6h Application, Search, Reports
Started Oct 29, 2025, 08:58 AM UTC· resolved Nov 14, 2025, 03:00 PM UTC
- investigating Oct 29, 2025, 08:58 AM UTC
We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
- identified Oct 29, 2025, 04:34 PM UTC
Our Engineering team has implemented a fix to stabilize the issue, and Explore searches are now loading as expected. The team is continuing to work on a permanent solution, and we will share updates as they become available.
- monitoring Oct 30, 2025, 04:06 PM UTC
Explore searches have been working as expected and the system currently remains stable. We will continue to monitor and provide updates accordingly. Thank you for your patience and understanding.
- investigating Nov 03, 2025, 04:14 PM UTC
We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
- investigating Nov 04, 2025, 09:55 AM UTC
Our systems are experiencing unusual traffic patterns affecting some complex searches or searches with long date ranges, dashboards, and reports. Failures are intermittent, and less than 1% of customer searches are affected. Our engineering team is aware of the issue and is actively working towards a resolution.
- monitoring Nov 05, 2025, 08:41 AM UTC
Explore searches have been working as expected and the system currently remains stable. We will continue to monitor and provide updates accordingly. Thank you for your patience and understanding.
- monitoring Nov 07, 2025, 09:55 AM UTC
Explore searches continue to function as expected, and the system remains stable. Our team will continue to monitor performance closely and provide updates accordingly. Thank you for your patience and understanding.
- investigating Nov 11, 2025, 08:48 AM UTC
We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them (Dashboards, Monitor, Newsletters, Digest Reports, Conversations). Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
- monitoring Nov 11, 2025, 05:01 PM UTC
Explore searches are now functioning as expected, and the system remains stable. Users should no longer experience issues working with features that rely on the search service. We will continue to monitor performance closely and provide updates as needed. Thank you for your patience and understanding.
- monitoring Nov 12, 2025, 04:29 PM UTC
Explore searches continue to function as expected. Users should experience normal performance across all features that rely on the search service. We will continue to monitor performance closely to ensure ongoing stability. Thank you for your continued patience and understanding.
- resolved Nov 14, 2025, 03:00 PM UTC
After a period of monitoring, this issue is now resolved. Explore searches continue to function as expected. Thank you for your patience.
Minor October 28, 2025 Engage X/Twitter DM content disruption 9d 6h Application, Search, Reports
Started Oct 28, 2025, 02:54 PM UTC· resolved Nov 06, 2025, 09:44 PM UTC
- investigating Oct 28, 2025, 02:54 PM UTC
We are currently experiencing an issue with receiving X DMs in Engage Conversations. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.
- investigating Oct 29, 2025, 09:20 PM UTC
Our Engineering team continues to investigate the issues impacting receiving X DMs in Engage Conversations. We apologize for the inconvenience and thank you for your patience.
- monitoring Nov 05, 2025, 08:51 PM UTC
Our engineering team has resolved this issue. X DMs are flowing into Engage Conversations as expected. We will continue to monitor the application and provide updates accordingly. Thank you for your patience.
- resolved Nov 06, 2025, 09:44 PM UTC
After a period of monitoring, this issue is now resolved. X DMs continue to flow into the Engage Conversations platform.
Minor October 15, 2025 X/Twitter Content Disruption 1d 22h Application, Search, Reports
Started Oct 15, 2025, 11:27 AM UTC· resolved Oct 17, 2025, 09:35 AM UTC
- investigating Oct 15, 2025, 11:27 AM UTC
We are currently experiencing an issue with receiving X data, which may cause a delay in the latest X data appearing in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.
- monitoring Oct 16, 2025, 05:18 AM UTC
X/Twitter content is flowing into the platform as expected. We will continue to monitor the application and provide updates accordingly. Thank you for your patience.
- monitoring Oct 16, 2025, 03:31 PM UTC
X/Twitter content continues to flow into the platform as expected. Our Engineering team is actively processing the backlog for missed content. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Oct 17, 2025, 09:35 AM UTC
After a period of monitoring, this issue is now resolved. Our Engineering team has processed the backlog, and X/Twitter is flowing into the platform as expected.
Minor October 9, 2025 Media Relations - Unable to modify Media List 1d 2h Application, Search, Reports
Started Oct 09, 2025, 03:16 PM UTC· resolved Oct 10, 2025, 05:47 PM UTC
- investigating Oct 09, 2025, 03:16 PM UTC
We are currently experiencing an issue within Media Relations where modifying media lists, adding or removing contacts from media lists or other behaviors may not work as expected. Our Engineering team is aware of the issue and is actively investigating the cause. We apologize for any inconvenience caused and we will provide updates accordingly.
- monitoring Oct 09, 2025, 04:28 PM UTC
Our engineering team has resolved this issue. Media lists in Media Relations are functioning as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- investigating Oct 09, 2025, 08:42 PM UTC
We are currently experiencing an issue within Media Relations which may affect users from adding contacts to their Media Lists. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. Thank you for your patience.
- monitoring Oct 09, 2025, 10:07 PM UTC
Our engineering team has resolved this issue. Adding contacts to Media lists in Media Relations is functioning as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Oct 10, 2025, 05:47 PM UTC
After a period of monitoring, this issue is now resolved. Media Relations continues to function as expected.
Major October 6, 2025 Explore Search degradation 2d 20h Application, Search, Reports
Started Oct 06, 2025, 08:57 AM UTC· resolved Oct 09, 2025, 05:32 AM UTC
- investigating Oct 06, 2025, 08:57 AM UTC
We are currently experiencing intermittent issues with Explore, where searches may not load as expected for some clients. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused and we will provide updates accordingly.
- monitoring Oct 07, 2025, 09:38 AM UTC
Our Engineering team has fixed the issue, and Explore searches are loading as expected for clients. We will continue to monitor and provide updates accordingly.
- resolved Oct 09, 2025, 05:32 AM UTC
After a period of monitoring, this issue is now resolved. Explore searches continue to function as expected.
Critical September 30, 2025 Explore Degradation 16h 42m Application, Search, Reports
Started Sep 30, 2025, 03:42 PM UTC· resolved Oct 01, 2025, 08:25 AM UTC
- investigating Sep 30, 2025, 03:42 PM UTC
We are currently experiencing an issue in Explore where Searches that include dates older than two weeks may result in errors. This issue also impacts Analyze, Monitor, and Reporting. Our Engineering team is aware of the issue and is actively working on a fix. We apologize for the inconvenience and will provide updates as they become available.
- monitoring Sep 30, 2025, 05:26 PM UTC
Our Engineering team has identified the issue and Explore searches are currently working as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Oct 01, 2025, 08:25 AM UTC
After a period of monitoring this issue is now resolved. Searches should continue to function without any issues.
Critical September 24, 2025 Explore+ users unable to generate Insight Page snapshots 1d 19h Application, Search, Reports
Started Sep 24, 2025, 04:57 PM UTC· resolved Sep 26, 2025, 12:18 PM UTC
- investigating Sep 24, 2025, 04:57 PM UTC
We are experiencing an issue where Explore+ Insight Page shareable links/snapshots cannot be generated. Our engineering teams are aware of this issue and are currently investigating. We apologize for the inconvenience and will provide updates accordingly.
- monitoring Sep 24, 2025, 08:29 PM UTC
Our engineering team has resolved this issue. Explore+ Insight Page shareable links/snapshots should be generated as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Sep 26, 2025, 12:18 PM UTC
After a period of monitoring this issue is now resolved. Explore+ users can generate Insight page snapshots without any issues.
Major September 24, 2025 Users unable to login via Meltwater mobile app 2d 2h Application
Started Sep 24, 2025, 09:41 AM UTC· resolved Sep 26, 2025, 12:17 PM UTC
- investigating Sep 24, 2025, 09:41 AM UTC
We are currently experiencing an issue with our Mobile app. Users will not be able to login to Meltwater Mobile or Meltwater Engage mobile apps. Our Engineering team is aware of this issue and currently working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.
- monitoring Sep 24, 2025, 11:55 PM UTC
The Meltwater Mobile and Meltwater Engage applications continue to function as expected. We are closely monitoring and will continue to keep you updated on this status.
- resolved Sep 26, 2025, 12:17 PM UTC
After a period of monitoring this issue is now resolved. Meltwater mobile and Meltwater Engage mobile app continues to function as expected.
Major September 2, 2025 Added Content UI Degradation 1d 1h
Started Sep 02, 2025, 10:38 PM UTC· resolved Sep 04, 2025, 12:08 AM UTC
- investigating Sep 02, 2025, 10:38 PM UTC
We are currently experiencing an issue where the Added Content landing page is not loading as expected. Users may encounter continuous loading when attempting to access this page. Our Engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.
- monitoring Sep 03, 2025, 09:37 AM UTC
Our engineering team has identified and fixed this issue. Add content page should be loading as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Sep 04, 2025, 12:08 AM UTC
After a period of monitoring, this issue is now resolved. Added Content continues to function as expected.
Minor August 6, 2025 Delay in Engagement Metrics 2d 7h Application, Reports
Started Aug 06, 2025, 07:59 AM UTC· resolved Aug 08, 2025, 03:04 PM UTC
- investigating Aug 06, 2025, 07:59 AM UTC
We are currently experiencing delays in retrieving the latest Engagement metrics, including Social Echo data for all content. Engineering is aware of the issue and is currently working on fixing it. We apologize for the inconvenience and thank you for your patience.
- monitoring Aug 07, 2025, 02:56 PM UTC
Our Engineering team has resolved the issue that was causing delays in Engagement metrics. The latest engagement data is now fully updated on the platform.We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Aug 08, 2025, 03:04 PM UTC
After a period of monitoring, this issue is now resolved. Engagement data continues to flow into the platform as expected.
Minor August 1, 2025 NLA Eclips Data Disruption 10d 11h Application, Search, Reports
Started Aug 01, 2025, 08:32 PM UTC· resolved Aug 12, 2025, 07:59 AM UTC
- investigating Aug 01, 2025, 08:32 PM UTC
We are currently experiencing an issue in receiving NLA Eclips since Aug 1 at 10:20 UTC. Our Engineering team is currently investigating this issue. We apologize for any inconvenience caused and thank you for your patience.
- monitoring Aug 11, 2025, 03:00 PM UTC
Our third-party provider has resolved the issue affecting NLA Eclips, and content is now streaming back into the platform. Some customers may experience a delay in certain content while we process the backfill. We will continue to monitor and provide updates accordingly.
- resolved Aug 12, 2025, 07:59 AM UTC
After a period of monitoring this issue is now resolved. NLA Eclips content is now flowing into the platform as expected. Thank you for your patience.
Major July 21, 2025 Explore Search Filtering issue 18h 2m Search
Started Jul 21, 2025, 11:04 AM UTC· resolved Jul 22, 2025, 05:07 AM UTC
- investigating Jul 21, 2025, 11:04 AM UTC
We are currently experiencing an issue where filters applied to Explore searches are not updating the results in the search. Our Engineering team is currently investigating. We apologize for any inconvenience caused, and we will provide updates accordingly.
- monitoring Jul 21, 2025, 12:35 PM UTC
Our Engineering team has identified and resolved the issue with Explore Filters. The Filter set is currently working as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Jul 22, 2025, 05:07 AM UTC
After a period of monitoring, this issue is now resolved. The Explore Filter set is working as expected. Thank you for your patience.
Major July 16, 2025 Meltwater Engage Threads Issue 4d 8h Application, Search, Reports
Started Jul 16, 2025, 08:41 PM UTC· resolved Jul 21, 2025, 05:04 AM UTC
- investigating Jul 16, 2025, 08:41 PM UTC
We are currently experiencing an issue in Engage Publish and Conversations with Threads. Users may experience post failures in Publish and issues responding to comments in Conversations. Our Engineering team is currently investigating. We apologize for any inconvenience caused and we will provide updates accordingly.
- monitoring Jul 18, 2025, 03:31 PM UTC
Our Engineering team has confirmed with our Third Party Provider that the issue with Engage Threads has been resolved and is currently working as expected in Publish and Conversations. We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Jul 21, 2025, 05:04 AM UTC
After a period of monitoring, this issue is now resolved. Engage continues to function as expected.