Meltwater incident
Intermittent Explore and Analytics Degradation
Meltwater experienced a minor incident on October 29, 2025 affecting Application and Search and 1 more component, lasting 16d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 08:58 AM UTC
We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
- identified Oct 29, 2025, 04:34 PM UTC
Our Engineering team has implemented a fix to stabilize the issue, and Explore searches are now loading as expected. The team is continuing to work on a permanent solution, and we will share updates as they become available.
- monitoring Oct 30, 2025, 04:06 PM UTC
Explore searches have been working as expected and the system currently remains stable. We will continue to monitor and provide updates accordingly. Thank you for your patience and understanding.
- investigating Nov 03, 2025, 04:14 PM UTC
We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
- investigating Nov 04, 2025, 09:55 AM UTC
Our systems are experiencing unusual traffic patterns affecting some complex searches or searches with long date ranges, dashboards, and reports. Failures are intermittent, and less than 1% of customer searches are affected. Our engineering team is aware of the issue and is actively working towards a resolution.
- monitoring Nov 05, 2025, 08:41 AM UTC
Explore searches have been working as expected and the system currently remains stable. We will continue to monitor and provide updates accordingly. Thank you for your patience and understanding.
- monitoring Nov 07, 2025, 09:55 AM UTC
Explore searches continue to function as expected, and the system remains stable. Our team will continue to monitor performance closely and provide updates accordingly. Thank you for your patience and understanding.
- investigating Nov 11, 2025, 08:48 AM UTC
We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them (Dashboards, Monitor, Newsletters, Digest Reports, Conversations). Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
- monitoring Nov 11, 2025, 05:01 PM UTC
Explore searches are now functioning as expected, and the system remains stable. Users should no longer experience issues working with features that rely on the search service. We will continue to monitor performance closely and provide updates as needed. Thank you for your patience and understanding.
- monitoring Nov 12, 2025, 04:29 PM UTC
Explore searches continue to function as expected. Users should experience normal performance across all features that rely on the search service. We will continue to monitor performance closely to ensure ongoing stability. Thank you for your continued patience and understanding.
- resolved Nov 14, 2025, 03:00 PM UTC
After a period of monitoring, this issue is now resolved. Explore searches continue to function as expected. Thank you for your patience.