Resolved after 9 days 6 hours, affecting Application and Search and 1 more, on October 28, 2025.
After a period of monitoring, this issue is now resolved. X DMs continue to flow into the Engage Conversations platform.
Affected components
Update timeline
- investigating Oct 28, 2025, 02:54 PM UTC
We are currently experiencing an issue with receiving X DMs in Engage Conversations. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.
- investigating Oct 29, 2025, 09:20 PM UTC
Our Engineering team continues to investigate the issues impacting receiving X DMs in Engage Conversations. We apologize for the inconvenience and thank you for your patience.
- monitoring Nov 05, 2025, 08:51 PM UTC
Our engineering team has resolved this issue. X DMs are flowing into Engage Conversations as expected. We will continue to monitor the application and provide updates accordingly. Thank you for your patience.
- resolved Nov 06, 2025, 09:44 PM UTC
After a period of monitoring, this issue is now resolved. X DMs continue to flow into the Engage Conversations platform.
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