Meltwater Outage History

We are currently experiencing an issue where certain components will be unavailable for users. Our engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.

We are currently experiencing an issue with receiving the latest Kinetiq content from our provider. This may result in delays or no data for TV, Radio, Podcasts, and Promotional/Ad content. Our Engineering team has already contacted our vendor to address this issue, and we are actively working with them to resolve it. We apologize for any inconvenience this may cause and will provide updates as they become available.

Our third-party provider Meta is reporting widespread outages impacting their Facebook and Instagram APIs. As a result, this may affect multiple components of the Meltwater platform including: Engage, Explore, Measure, and other areas. We'll continue to monitor and provide updates accordingly.

Our third-party provider, Meta, has resolved the issue impacting their Facebook and Instagram APIs. Components of the Meltwater platform affected by this outage are now functioning as expected. We'll continue to monitor and provide updates accordingly.

We are currently experiencing a delay with Content Ingestion. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing issues with the export functionality in our application. Users may experience failures when attempting to export data from the application. Our Engineering team is aware of this issue and is actively investigating. We apologize for any inconvenience caused by this issue and will provide updates accordingly.

We are currently experiencing an issue where some users are unable to login to Meltwater application. Our Engineering team is aware of this issue and currently working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.

We are currently investigating this issue.

We are currently experiencing a delay with Editorial Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing a delay with Editorial and Social Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing an issue with X/Twitter & Reddit data. Users may see a delay getting the latest X/Twitter and Reddit data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing an issue in Engage Publish. Users may experience failures while publishing Instagram posts. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing an issue with GenAI Lens in Monitor. Users will see error when trying to load insights on the page. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.

Users are currently experiencing issues with the Added Content functionality in the Media Intelligence Platform. Engineering is working to resolve this as soon as possible. We apologize for any inconvenience and will keep you updated on the progress.

Our engineering team has identified and resolved this issue. The Added Content feature is now functioning as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.

We are experiencing a delay in receiving broadcast content. Our Engineering team is currently investigating and working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.

We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them, including Mira. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.

Our Engineering team continues to investigate the issue affecting Explore searches. Users may still experience issues when performing searches or using features that rely on them, including Mira. We apologize for the inconvenience and thank you for your patience.

An issue has been identified where article links in the Digest Report and Newsletter are not opening and causing an error, preventing access to content. Our engineering team is aware of the issue and is actively investigating. We will continue to provide updates as they become available. We apologize for the inconvenience and appreciate your patience.

We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing an issue with receiving X DMs in Engage Conversations. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.

Our Engineering team continues to investigate the issues impacting receiving X DMs in Engage Conversations. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing an issue with receiving X data, which may cause a delay in the latest X data appearing in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing an issue within Media Relations where modifying media lists, adding or removing contacts from media lists or other behaviors may not work as expected. Our Engineering team is aware of the issue and is actively investigating the cause. We apologize for any inconvenience caused and we will provide updates accordingly.

We are currently experiencing an issue within Media Relations which may affect users from adding contacts to their Media Lists. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. Thank you for your patience.

We are currently experiencing intermittent issues with Explore, where searches may not load as expected for some clients. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused and we will provide updates accordingly.

We are currently experiencing an issue in Explore where Searches that include dates older than two weeks may result in errors. This issue also impacts Analyze, Monitor, and Reporting. Our Engineering team is aware of the issue and is actively working on a fix. We apologize for the inconvenience and will provide updates as they become available.

We are experiencing an issue where Explore+ Insight Page shareable links/snapshots cannot be generated. Our engineering teams are aware of this issue and are currently investigating. We apologize for the inconvenience and will provide updates accordingly.

We are currently experiencing an issue with our Mobile app. Users will not be able to login to Meltwater Mobile or Meltwater Engage mobile apps. Our Engineering team is aware of this issue and currently working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.

We are currently experiencing an issue where the Added Content landing page is not loading as expected. Users may encounter continuous loading when attempting to access this page. Our Engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.