Meltwater Outage History

There were 7 Meltwater outages since February 5, 2026 totaling 275h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.meltwater.com

Minor April 20, 2026

Content Delay

Detected by Pingoru: Apr 20, 2026, 12:27 PM UTC
Resolved: Apr 21, 2026, 03:21 PM UTC
Duration: 1d 2h

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating Apr 20, 2026, 12:27 PM UTC

We are currently experiencing a delay with Editorial and Social Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
monitoring Apr 20, 2026, 06:34 PM UTC

Our Engineering team has resolved the issue regarding the delay of Editorial and Social Content and are actively processing the backlog. We will continue to monitor and provide updates accordingly. Thank you for your patience.
resolved Apr 21, 2026, 03:21 PM UTC

After a period of monitoring, this issue has now been resolved and the backlog processed. Editorial and Social Content content are flowing into searches as expected.

Read the full incident report →

Minor April 13, 2026

X/Twitter and Reddit data degradation

Detected by Pingoru: Apr 13, 2026, 01:38 PM UTC
Resolved: Apr 16, 2026, 06:50 AM UTC
Duration: 2d 17h

Affected: ApplicationSearchReports

Timeline · 4 updates

investigating Apr 13, 2026, 01:38 PM UTC

We are currently experiencing an issue with X/Twitter & Reddit data. Users may see a delay getting the latest X/Twitter and Reddit data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.
identified Apr 13, 2026, 04:30 PM UTC

The issue affecting X/Twitter and Reddit data has been resolved. Content is now flowing into searches without delay, and our Engineering team will continue to monitor system status closely. Thank you for your patience.
monitoring Apr 14, 2026, 03:56 AM UTC

Our engineering team has resolved the issue affecting X/Twitter and Reddit data. The content is now flowing into searches without any delay. We will continue to monitor and provide updates accordingly. Thank you for your patience.
resolved Apr 16, 2026, 06:50 AM UTC

After a period of monitoring, this issue has now been resolved. X/Twitter and Reddit content are now flowing into searches as expected.

Read the full incident report →

Minor April 2, 2026

Meltwater Engage Publish Issue

Detected by Pingoru: Apr 02, 2026, 03:22 PM UTC
Resolved: Apr 03, 2026, 07:21 PM UTC
Duration: 1d 3h

Affected: ApplicationSearchReports

Timeline · 3 updates

investigating Apr 02, 2026, 03:22 PM UTC

We are currently experiencing an issue in Engage Publish. Users may experience failures while publishing Instagram posts. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
monitoring Apr 02, 2026, 08:01 PM UTC

Our Engineering team has resolved the issue impacting Instagram posts in Engage Publish. Users should now be able to publish successfully. We will continue to monitor and provide updates accordingly. Thank you for your patience.
resolved Apr 03, 2026, 07:21 PM UTC

After a period of monitoring, this issue is now resolved. Engage Publish is functioning as expected.

Read the full incident report →

Minor March 26, 2026

GenAI Lens Degradation

Detected by Pingoru: Mar 26, 2026, 04:07 PM UTC
Resolved: Mar 30, 2026, 03:22 AM UTC
Duration: 3d 11h

Affected: ApplicationSearchReports

Timeline · 4 updates

investigating Mar 26, 2026, 04:07 PM UTC

We are currently experiencing an issue with GenAI Lens in Monitor. Users will see error when trying to load insights on the page. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.
identified Mar 26, 2026, 07:46 PM UTC

Our Engineering team has identified the issue with GenAI Lens in Monitor. Currently partial data is available. We continue to monitor the progress and will provide updates accordingly. Thank you for your patience.
monitoring Mar 27, 2026, 11:22 AM UTC

Our Engineering team has resolved the underlying issue affecting Gen AI Lens. Users should be able to load all the Insights.We will continue to monitor and provide updates accordingly. Thank you for your patience.
resolved Mar 30, 2026, 03:22 AM UTC

After a period of monitoring, this issue is now resolved. Gen AI Lens is functioning as expected.

Read the full incident report →

Minor February 19, 2026

Added Content Degradation

Detected by Pingoru: Feb 19, 2026, 01:41 AM UTC
Resolved: Feb 20, 2026, 12:53 AM UTC
Duration: 23h 11m

Affected: ApplicationSearchReports

Timeline · 4 updates

investigating Feb 19, 2026, 01:41 AM UTC

Users are currently experiencing issues with the Added Content functionality in the Media Intelligence Platform. Engineering is working to resolve this as soon as possible. We apologize for any inconvenience and will keep you updated on the progress.
investigating Feb 19, 2026, 04:17 PM UTC

Our engineering team has identified and resolved this issue. The Added Content feature is now functioning as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.
monitoring Feb 19, 2026, 04:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 20, 2026, 12:53 AM UTC

After a period of monitoring, this issue is now resolved. Added Content continues to function as expected.

Read the full incident report →

Minor February 10, 2026

Broadcast Content Delay

Detected by Pingoru: Feb 10, 2026, 11:57 PM UTC
Resolved: Feb 11, 2026, 11:21 PM UTC
Duration: 23h 24m

Affected: SearchReports

Timeline · 3 updates

investigating Feb 10, 2026, 11:57 PM UTC

We are experiencing a delay in receiving broadcast content. Our Engineering team is currently investigating and working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.
monitoring Feb 11, 2026, 10:59 AM UTC

Our Engineering team has resolved the underlying issue affecting broadcast content and has processed the backlog. We will continue to monitor and provide updates accordingly.
resolved Feb 11, 2026, 11:21 PM UTC

After a period of monitoring, this issue is now resolved. Broadcast content continues to flow into the platform as expected

Read the full incident report →

Critical February 5, 2026

Explore degradation

Detected by Pingoru: Feb 05, 2026, 03:56 PM UTC
Resolved: Feb 06, 2026, 05:09 PM UTC
Duration: 1d 1h

Affected: ApplicationSearchReports

Timeline · 4 updates

investigating Feb 05, 2026, 03:56 PM UTC

We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them, including Mira. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.
investigating Feb 05, 2026, 08:27 PM UTC

Our Engineering team continues to investigate the issue affecting Explore searches. Users may still experience issues when performing searches or using features that rely on them, including Mira. We apologize for the inconvenience and thank you for your patience.
monitoring Feb 06, 2026, 09:57 AM UTC

Our Engineering team has identified the issue, and Explore searches are currently working as expected. We will continue to monitor and provide updates accordingly.
resolved Feb 06, 2026, 05:09 PM UTC

After a period of monitoring this issue is resolved. Explore searches are working as expected. Thank you for your patience.

Read the full incident report →

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