Resolved after 2 days 7 hours, affecting Application and Reports, on August 6, 2025.
After a period of monitoring, this issue is now resolved. Engagement data continues to flow into the platform as expected.
Affected components
Update timeline
- investigating Aug 06, 2025, 07:59 AM UTC
We are currently experiencing delays in retrieving the latest Engagement metrics, including Social Echo data for all content. Engineering is aware of the issue and is currently working on fixing it. We apologize for the inconvenience and thank you for your patience.
- monitoring Aug 07, 2025, 02:56 PM UTC
Our Engineering team has resolved the issue that was causing delays in Engagement metrics. The latest engagement data is now fully updated on the platform.We will continue to monitor and provide updates accordingly. Thank you for your patience.
- resolved Aug 08, 2025, 03:04 PM UTC
After a period of monitoring, this issue is now resolved. Engagement data continues to flow into the platform as expected.
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