Mediafly incident

Issue with Output Report Charts in Value Toolbuilder

Minor Resolved View vendor source →

Mediafly experienced a minor incident on July 2, 2025 affecting Engagement: Value Platform, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 06:57 PM UTC
Resolved
Jul 02, 2025, 07:35 PM UTC
Duration
37m
Detected by Pingoru
Jul 02, 2025, 06:57 PM UTC

Affected components

Engagement: Value Platform

Update timeline

  1. investigating Jul 02, 2025, 06:57 PM UTC

    We are currently experiencing an issue affecting how charts are rendered in output reports in the Value Toolbuilder application. Our team is actively working to resolve this as quickly as possible.

  2. identified Jul 02, 2025, 07:25 PM UTC

    Our team has identified a fix and is working on deploying a solution. We will provide an update soon.

  3. resolved Jul 02, 2025, 07:35 PM UTC

    The source of the issue has been identified and resolved.