Mediafly incident

Toolbuilder customers may encounter issues publishing templates

Major Resolved View vendor source →

Mediafly experienced a major incident on October 27, 2025 affecting Engagement: Value Platform, lasting 20h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 04:09 PM UTC
Resolved
Oct 28, 2025, 01:06 PM UTC
Duration
20h 57m
Detected by Pingoru
Oct 27, 2025, 04:09 PM UTC

Affected components

Engagement: Value Platform

Update timeline

  1. identified Oct 27, 2025, 04:09 PM UTC

    Our team has identified a fix for an issue affecting Toolbuilder and are working to resolve the problem. At this time, users may experience intermittent issues when saving Toolbuilder templates.

  2. identified Oct 27, 2025, 04:21 PM UTC

    Our team has identified a fix for an issue affecting Toolbuilder and are working to resolve the problem. At this time, users may experience intermittent issues when publishing Toolbuilder templates.

  3. resolved Oct 28, 2025, 01:06 PM UTC

    We think the impact from the issue is over.