Mediafly incident

Tool Builder and Custom Tools Outage in Engagement

Notice Resolved View vendor source →

Mediafly experienced a notice incident on May 8, 2026, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 03:20 PM UTC
Resolved
May 08, 2026, 06:25 PM UTC
Duration
3h 5m
Detected by Pingoru
May 08, 2026, 03:20 PM UTC

Update timeline

  1. investigating May 08, 2026, 03:20 PM UTC

    Our team is currently investigating an issue affecting Engagement. At this time, users may experience issues logging into Tool Builder.

  2. investigating May 08, 2026, 03:38 PM UTC

    Our team is currently investigating an issue affecting Engagement. At this time, users may experience issues logging into Tool Builder and custom tools.

  3. monitoring May 08, 2026, 04:52 PM UTC

    We have deployed a fix and are monitoring the situation. Tool Builder and Custom Tools should be available again.

  4. resolved May 08, 2026, 06:25 PM UTC

    The issue we were experiencing with Tool Builder and Custom Tools has now been resolved.