Resolved after 3 hours 5 minutes, on May 8, 2026.
The issue we were experiencing with Tool Builder and Custom Tools has now been resolved.
Update timeline
- investigating May 08, 2026, 03:20 PM UTC
Our team is currently investigating an issue affecting Engagement. At this time, users may experience issues logging into Tool Builder.
- investigating May 08, 2026, 03:38 PM UTC
Our team is currently investigating an issue affecting Engagement. At this time, users may experience issues logging into Tool Builder and custom tools.
- monitoring May 08, 2026, 04:52 PM UTC
We have deployed a fix and are monitoring the situation. Tool Builder and Custom Tools should be available again.
- resolved May 08, 2026, 06:25 PM UTC
The issue we were experiencing with Tool Builder and Custom Tools has now been resolved.
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