Mediafly incident

New calls entering Coach may not display on the front end

Major Resolved View vendor source →

Mediafly experienced a major incident on November 18, 2025 affecting Coach (formerly ExecVision), lasting 12d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 08:42 PM UTC
Resolved
Dec 01, 2025, 02:50 PM UTC
Duration
12d 18h
Detected by Pingoru
Nov 18, 2025, 08:42 PM UTC

Affected components

Coach (formerly ExecVision)

Update timeline

  1. identified Nov 18, 2025, 08:42 PM UTC

    We have identified the cause of this issue and are investigating solutions. Calls are being correctly ingested and data is not being lost, however they may not display correctly in the application until this issue is resolved.

  2. monitoring Nov 26, 2025, 03:44 PM UTC

    A fix has been deployed and we are processing the files.

  3. resolved Dec 01, 2025, 02:50 PM UTC

    This incident has been resolved